Host/Hostess/Server Assistant

Out West Restaurant Group is the largest franchisee of Outback Steakhouse, a well-known Australian themed restaurant that opened in March 1988. Outback Steakhouse has earned a strong reputation for serving high-quality food with a unique and fun approach. The company takes pride in doing things "Just Right," embracing a culture that values respect, camaraderie, and enthusiasm among its employees, whom they affectionately call "Outbackers." This positive culture fosters a welcoming environment where every guest is treated like a cherished visitor in a friend's home. The company is committed not only to customer satisfaction but also to the personal and professional growth of each Outbacker, providing thorough training to help employees reach their fullest potential. Out West Restaurant Group is dedicated to making a positive impact on both their guests and team members by maintaining high standards for customer service and teamwork.

The position at Outback Steakhouse involves delivering exceptional service by exceeding customer expectations through friendly, prompt, and attentive care tailored to individual guest preferences. The role embodies the philosophy of "No Rules, Just Right," encouraging employees to take initiative and make things happen efficiently and effectively. Key responsibilities include warmly greeting guests upon arrival and departure, seating them comfortably in dining and bar areas, and ensuring smooth transitions to the service staff. Candidates are expected to have a good understanding of the food and beverage menu to recommend options and upsell products tastefully. Additionally, the Host/Server Assistant will entertain guests during wait times by offering hospitality such as beverages and food tastings when appropriate. Responsibilities also encompass managing telephone calls professionally and directing inquiries accordingly. Teamwork forms the backbone of daily operations, with employees contributing beyond their specific roles by bussing tables, delivering food and drinks, assisting guests, and consistently seeking opportunities to wow customers. Commitment to food safety, cleanliness, sanitation, and safety standards during shifts is fundamental. Outback Steakhouse is committed to providing a fun, supportive work environment and is an Equal Opportunity Employer dedicated to diversity and inclusion.