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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.04 - $21.04
Work Schedule
Flexible
Benefits
Progressive compensation package
bonus opportunity
Paid training
Career and leadership development
Medical insurance
Dental Insurance
401(k) with Company Match
Paid Time Off
associate discounts
free meals while working
flexible schedules
Vision Insurance
Voluntary Short-term Disability
Cancer income protection insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Vacation leave
sick leave
Bereavement leave
leave share program
Referral Bonus
Job Description
Panda Restaurant Group, Inc., founded in Glendale, California in 1983, is the largest family-owned American Chinese restaurant concept in the United States. With close to 2,800 locations globally, Panda Restaurant Group continues to fulfill its mission of delivering exceptional Asian dining experiences while fostering an organizational culture inspired by family values and a commitment to improving lives. The group embraces diversity and inclusion, ensuring that all employees feel valued and welcome in an environment that supports professional growth and personal development.
The role of Host/Hostess at Panda Restaurant Group is a pivotal position within the dining experience, greatly influencin... Show More
The role of Host/Hostess at Panda Restaurant Group is a pivotal position within the dining experience, greatly influencin... Show More
Job Requirements
- High school graduate
- restaurant experience a plus
- must be 18 years of age to carry alcoholic beverages
- have a clean, neat appearance and good personal hygiene at all times
- have a courteous, enthusiastic style of communication
- ability to communicate effectively with guests
Job Qualifications
- High school graduate
- excellent communication and interpersonal skills
- customer service experience preferred
- thorough knowledge of menu items and ingredients
- ability to work in a fast-paced environment
- strong organizational and multitasking skills
- suggestive selling and sales maximization skills
- experience handling reservations and phone calls
- ability to work flexible schedules including nights, weekends, and holidays
- basic math skills to process payments
Job Duties
- Greet and welcome guests promptly and warmly
- provide menus and seat the party using good judgment to ensure tables are distributed evenly among service stations
- guide parties to their tables, carry drinks if needed, and seat guests courteously
- answer immediate questions about the menu, beverages, and alert servers of any special needs
- guide guests to create balanced flavored meals with thorough menu knowledge including taste profiling and ingredients
- suggestive selling to maximize sales opportunities
- accommodate special seating needs such as extra chairs, booster seats, and high chairs for children
- answer telephone, take messages, confirm reservations, pre-plan seating for balanced stations, and take to-go orders
- ensure 100% accuracy of orders and special requests, assist kitchen staff in assembling to-go orders, present orders to guests, and process payments
- respond to guest requests or complaints, seeking help of servers or manager as needed
- assist servers in serving beverages including wine and cocktails
- perform opening or closing routines including cleaning tasks in front desk/lobby area
- perform any necessary cleaning tasks to assist servers in maintaining a clean and safe dining room
- perform side jobs or miscellaneous administrative tasks as assigned by General Manager or Assistant Manager
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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