Host/Hostess Riva

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $11.50 - $16.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Training and development opportunities
flexible scheduling

Job Description

Marriott International is a global leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and cultivating a welcoming environment for both guests and employees. Marriott Hotels, a key brand within Marriott International, exemplifies the art of hospitality by continually innovating and elevating service across their diverse portfolio of properties worldwide. As part of Marriott’s vast network, JW Marriott represents the luxury segment of the brand, offering guests refined experiences in iconic gateway cities and breathtaking resort locations. JW Marriott prides itself not only on the luxury it delivers but also on its philosophy that associates come first, emphasizing a work culture that values well-being, continuous learning, and community among its staff.

The role being offered is a Host position within Marriott Hotels, designed for individuals who excel in providing warm, thoughtful, and attentive service to guests from the moment they enter the dining space. As a Host, you will be the first point of contact for guests, greeting them with professionalism and courtesy while managing the seating and flow of the dining area efficiently. This position requires a balance of interpersonal skills and organizational abilities to ensure guests are comfortably seated, their needs anticipated, and any special accommodations met with grace. Hosts must maintain a clean and inviting environment by arranging tables and settings appropriately and ensuring menus and silverware meet Marriott's elevated standards of presentation.

The Host also plays a crucial role in monitoring dining room availability and guest safety, following strict company policies to uphold the highest levels of cleanliness, professionalism, and guest confidentiality. The role involves physical activity such as standing or walking for extended periods and occasionally moving items that weigh up to 10 pounds. Attention to detail is vital in maintaining the standards that align with Marriott’s reputation for excellence. This position is excellent for individuals with a high school diploma or equivalent, who are enthusiastic about the hospitality industry and eager to begin or grow their career in a supportive, globally recognized brand.

Marriott values diversity and inclusion, committing to equal opportunity employment and fostering an environment where every associate's unique background is celebrated. This team-oriented position encourages collaboration and positive communication among coworkers to achieve common goals and uphold the brand’s promise of wonderful hospitality. Joining Marriott Hotels as a Host offers the opportunity to develop within a world-class hospitality company, enjoy comprehensive training, and be part of a professional community that prioritizes holistic well-being and career advancement. This role embodies Marriott’s core ethos: to be where you can do your best work, begin your purpose, belong to a global team, and become the best version of yourself.

Job Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required
  • Ability to stand, sit, or walk for prolonged periods
  • Ability to lift and carry items up to 10 pounds without assistance
  • Willingness to adhere to company policies and safety training
  • Ability to communicate clearly and professionally
  • Commitment to maintain confidentiality and protect company assets

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • Strong interpersonal and communication skills
  • Ability to work in a fast-paced environment
  • Excellent organizational and multitasking abilities
  • Customer service oriented
  • Ability to work as part of a team
  • Basic knowledge of hospitality standards
  • No prior related work experience required
  • Professional appearance and demeanor

Job Duties

  • Greet guests and determine the number in their party
  • Seat guests by finding a clean, available table
  • Pull out chairs for guests
  • Place clean or current menus in front of guests
  • Guide guests through the dining rooms and provide any needed assistance
  • Move and arrange tables, chairs, and settings
  • Organize seating for groups with special needs
  • Ensure place settings are appropriate with napkins and clean silverware
  • Check menus to ensure they are current, clean, plentiful, and wrinkle-free
  • Maintain cleanliness of work areas throughout the day
  • Monitor dining rooms for seating availability, service, safety, and guest well-being
  • Follow all company safety and security policies and procedures
  • Report accidents, injuries, and unsafe conditions to management
  • Complete safety training and certifications
  • Maintain a clean and professional uniform and personal appearance
  • Maintain confidentiality of proprietary information and protect company assets
  • Welcome and acknowledge guests according to company standards
  • Use clear and professional language
  • Answer phones using proper etiquette
  • Develop positive working relationships with others
  • Support team to reach common goals
  • Listen and respond to concerns of other employees
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for extended periods
  • Move, lift, carry, push, pull, and place objects up to 10 pounds
  • Perform other reasonable duties as assigned by supervisors

Job Criteria

Experience

No experience required


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