Host/Hostess- Peacock Room

Kimpton Hotels & Restaurants is a renowned boutique hospitality company known for its heartfelt, human-centered approach to hospitality. Founded in 1981 by Bill Kimpton in San Francisco, the brand emerged as a rebellious alternative to generic, impersonal hospitality experiences. The company’s mission is to foster genuine connections among employees, guests, owners, and communities, creating an environment where everyone can thrive and feel valued. With a rich history rooted in creativity, self-leadership, and a passion for enhancing lives, Kimpton has built a culture that celebrates individuality and diversity. Employees are encouraged to bring their authentic selves to work, ensuring a lively and empowering atmosphere that extends to guests, making their experience exceptional and memorable.

This position is based in one of Kimpton’s dynamic restaurant operations, where the focus is on delivering outstanding guest service and creating personalized interactions. The role is centered on hospitality, emphasizing grace, professionalism, and a genuine desire to improve guests’ experiences from the moment they enter the restaurant or engage by phone. This position combines customer service with operational support, including managing reservations and seating arrangements, assisting servers, and maintaining the flow of service through effective communication and teamwork. Working here means embracing a versatile role, wearing multiple hats, and contributing to an unmatched culture that values creativity and personal initiative.

As a Restaurant Host at Kimpton Hotels & Restaurants, your primary responsibility will be to act as the welcoming face of the restaurant, greeting guests with warmth and professionalism. You will be the go-to person for providing information about the restaurant and the local area, ensuring guests feel informed and cared for from the outset. Your role also involves managing reservations accurately via phone and in-person interactions, coordinating seating to ensure a smooth and fair guest experience, and supporting the front-of-house team by monitoring and assisting with table maintenance and beverage refills.

In addition to guest interaction, you will be expected to handle operational duties such as maintaining the host stand with paperwork, supplies, and cleanliness. Flexibility is paramount, as the Kimpton culture encourages employees to engage in tasks beyond the standard job description, fostering a collaborative environment where everyone pitches in to deliver exceptional service. Previous experience in customer service or hospitality is beneficial, alongside the ability to multitask effectively in a fast-paced setting. The role demands excellent interpersonal communication skills, a thorough understanding of menus, products, and potential allergens, and familiarity or willingness to learn point-of-sale and reservation software systems.

Kimpton values diversity and inclusion, actively promoting a workplace culture that reflects a broad spectrum of personalities, backgrounds, and perspectives. The company’s equal employment opportunity policy underscores its commitment to welcoming individuals of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and expression. The ability to work a flexible schedule including weekends, nights, and holidays is required, as is a professional attitude combined with a passion for delivering unique, personalized guest experiences.

Joining Kimpton Hotels & Restaurants means becoming part of a team where your work matters and your individuality is celebrated. You will have the opportunity to develop meaningful relationships with guests, contribute to a vibrant community, and grow within a company that redefines hospitality through empathy and connection.