Host/Hostess - Miami, FL

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Benefits

competitive pay
Employee Discounts
Flexible Schedule
Training and Development
Positive work environment

Job Description

Smith & Wollensky is a renowned steakhouse and fine dining restaurant located in SW Miami - Miami Beach, FL. Known for its exceptional quality cuisine, elegant atmosphere, and impeccable service, Smith & Wollensky has established itself as a premier dining destination. The company prides itself on delivering an outstanding guest experience that emphasizes hospitality, culinary excellence, and attention to detail. As a leading restaurant brand, Smith & Wollensky offers a dynamic work environment that fosters teamwork, professionalism, and a passion for the art of hospitality. Their dedication to creating memorable dining experiences has earned them a loyal customer base and... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous work experience as a host is preferred
  • Working knowledge of OpenTable is preferred
  • Basic computer skills
  • Must be able to perform under pressure in a high-volume restaurant setting
  • Must be able to handle guest incidents and complaints
  • Must be knowledgeable of Smith and Wollenskys menus, policies, procedures, the venue and the company history
  • Must be well versed in OpenTable and on-line ordering systems
  • Excellent interpersonal and communication skills
  • Leads by example and demonstrates good judgment
  • Maintains proper company dress-code standards at all times
  • Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness

Job Qualifications

  • Must be able to perform under pressure in a high-volume restaurant setting
  • Must be able to handle guest incidents and complaints
  • Must be knowledgeable of Smith and Wollenskys menus, policies, procedures, the venue and the company history
  • Must be well versed in OpenTable and on-line ordering systems
  • Excellent interpersonal and communication skills
  • Leads by example and demonstrates good judgment
  • Maintains proper company dress-code standards at all times
  • Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness
  • High school diploma or equivalent
  • Previous work experience as a host is preferred
  • Working knowledge of OpenTable is preferred
  • Basic computer skills

Job Duties

  • Greet guests in a warm and friendly manner as they arrive at the restaurant with a smile
  • Seat guests efficiently and issue menus and wine list, drawing attention to BTG and cocktails page
  • Manage seating chart, ensure optimal flow of diners and even distribution by server
  • Provide accurate wait times and monitor waiting list
  • Manage reservations using OpenTable, recording, printing and sharing important guest notes, including allergies
  • Management of the telephone system, responding to guest inquiries courteously, managing on-hold and call transfers
  • Manage take-out and delivery orders as directed by management
  • Perform regular restroom checks, ensuring guest supplies are topped up, waste bins emptied, and cleanliness maintained, drawing management attention to any issues that arise
  • Set up the host stand and coat check and maintain levels of cleanliness and order throughout service
  • Perform other duties and tasks as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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