Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Flexible Schedule
Training and Development
401(k) Plan
Job Description
Smith & Wollensky is a renowned restaurant brand known for its commitment to exceptional quality and service in the food and beverage industry. Located in SW Miami - Miami Beach, FL, this establishment offers a vibrant and dynamic dining experience in a high-volume setting. Smith & Wollensky prides itself on delivering a memorable hospitality experience characterized by excellent cuisine, an extensive wine list, and a warm, welcoming atmosphere that caters to both locals and tourists alike. The restaurant combines the charm of a classic steakhouse with modern culinary excellence, making it a preferred destination for fine dining.
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Job Requirements
- High school diploma or equivalent
- previous work experience as a host is preferred
- working knowledge of OpenTable is preferred
- basic computer skills
- restaurant setting, front of the house
- must be able to stand and exert fast-paced mobility for entire shift
Job Qualifications
- Must be able to perform under pressure in a high-volume restaurant setting
- must be able to handle guest incidents/complaints
- must be knowledgeable of Smith and Wollenskys menus, policies, procedures, the venue and the company history
- must be well versed in OpenTable and On-line ordering systems
- excellent interpersonal and communication skills
- leads by example and demonstrates good judgment
- maintains proper company dress-code standards at all times
- exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness
Job Duties
- Greet guests in a warm and friendly manner as they arrive at the restaurant with a smile
- seat guests efficiently and issue menus and wine list, drawing attention to BTG and cocktails page
- manage seating chart, ensure optimal flow of diners and even distribution by server
- provide accurate wait times and monitor waiting list
- manage reservations using OpenTable, recording, printing and sharing important guest notes, including allergies
- management of the telephone system, responding to guest inquiries courteously, managing on-hold and call transfers
- manage take-out and delivery orders as directed by management
- perform regular restroom checks, ensuring guest supplies are topped up, waste bins emptied, and cleanliness maintained, drawing management attention to any issues that arise
- set up the host stand and coat check and maintain levels of cleanliness and order throughout service
- perform other duties and tasks as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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