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Host/Hostess IHOP 577

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $12.00 - $16.00
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Work Schedule

Flexible
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Benefits

Health Insurance
wellness programs
Flexible Hours
Paid Time Off
competitive pay
retirement plans
performance-based incentives

Job Description

Our restaurant is a vibrant and welcoming establishment dedicated to providing exceptional dining experiences to our guests. Committed to quality service and a friendly atmosphere, we pride ourselves on creating a warm environment where guests feel valued from the moment they enter. As a key player in the hospitality industry, our restaurant continually strives to maintain high standards in food, ambiance, and customer service, ensuring every visit is memorable and enjoyable. We recognize that our team members are the heart of our success, and we invest in their growth and well-being to foster a positive and productive work environment. We are currently seeking a Host to join our dynamic team, a role that is crucial in shaping the first impressions of our restaurant.

As a Host, you will be the first friendly face our guests encounter, setting the tone for their dining experiences with your warm demeanor and exceptional customer service skills. Your responsibilities will include managing the flow of guests into the restaurant, seating them promptly and efficiently, and assisting in maintaining a clean and organized dining area. This position requires a personable and organized individual who can multitask in a fast-paced environment while maintaining a calm and professional demeanor. The ideal candidate will have excellent communication skills, a team-focused attitude, and the physical stamina to endure long periods of standing and movement throughout shifts. In addition to greeting and seating guests, you will be in charge of answering phone calls, managing reservations, providing menus, and coordinating with servers to ensure smooth service. You will also help maintain the hostess station and lobby area and assist with side duties such as restocking menus and condiments as needed.

This role offers an excellent opportunity to develop customer service skills and grow within the hospitality industry. We provide training and a supportive environment to help you succeed and advance your career. With a focus on holistic well-being, financial security, career growth, and recognition, our restaurant invests in its employees by offering health insurance, wellness programs, competitive pay, retirement plans, and performance-based incentives. If you are enthusiastic about providing exceptional guest experiences and thrive in a fast-paced, team-oriented setting, this Host position could be the perfect fit for you.

Job Requirements

  • Proficient in reading and writing
  • Effective communication skills
  • Ability to stand for up to 8 hours during shifts
  • Capable of lifting or moving up to 25 pounds
  • Full mobility of hands and arms to perform repetitive tasks, such as transporting plates, glasses, and baskets between the kitchen and dining room

Job Qualifications

  • Proficient in reading and writing
  • Effective communication skills
  • Ability to stand for up to 8 hours during shifts
  • Capable of lifting or moving up to 25 pounds
  • Full mobility of hands and arms to perform repetitive tasks, such as transporting plates, glasses, and baskets between the kitchen and dining room
  • Proficient in basic math for managing seating arrangements
  • Excellent verbal communication skills
  • Ability to multitask and prioritize tasks effectively
  • Basic computer skills for managing reservation systems

Job Duties

  • Greet guest with a smile and a friendly attitude upon arrival
  • Efficiently manage the seating chart to accommodate guests and optimize table turnover
  • Answer phone calls to take reservations or respond to inquiries politely and accurately
  • Provide guests with menus and notify servers of their arrival
  • Monitor the waiting list and inform guests when tables become available
  • Maintain cleanliness and organization of the hostess station and lobby area
  • Assist with side duties such as refilling condiments, restocking menus, and helping servers as needed

Job Criteria

Experience

Entry Level (1-2 years)


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