Host/Hostess I

Glendale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.15 - $18.82

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Job Description

Desert Diamond Casino is a renowned gaming and entertainment venue committed to providing exceptional experiences to its guests. Situated in Arizona, the casino is known for its vibrant atmosphere, excellent dining options, and top-notch customer service. Emphasizing a culture of respect, integrity, and professionalism, Desert Diamond Casino continually strives to maintain a high standard of operations across its various departments. The casino integrates cultural values and community engagement into its business operations, ensuring a welcoming and inclusive environment for both guests and employees. With a focus on gaming excellence, vibrant entertainment, and superior food and beverage services, Desert Diamond Casino... Show More

Job Requirements

High school degree or GED preferred
Recent experience in a high volume table side service restaurant
Must be 18 years of age or older
No felony, theft or stealing convictions
Ability to obtain a Food Handlers card
Ability to obtain TIPS certification
Ability to service guests in a professional appearance and manner
Ability to communicate, read, and write clearly in basic English
Strong ability to follow instructions and work in a stressful and busy environment
Knowledge of cash handling
Knowledge of dining and food maintenance operations and guest service
Knowledge of all menu items
Knowledge of POS system and/or reservations system
Knowledge of internal controls and commitment to follow consistently
Must be able to successfully pass a pre-employment drug/alcohol screen
Must be able to pass a background investigation
Ability to obtain and maintain gaming license
Must have no felony or theft convictions
Must be able to lift and/or move up to 50 pounds
Availability to work evenings, graveyards, holidays, and/or weekends
Willingness to work extended hours and irregular shifts

Job Qualifications

High school degree or GED preferred
Recent experience in a high volume table side service restaurant as a server or host
Ability to obtain a Food Handlers card
Ability to obtain TIPS certification
Ability to service guests in a professional appearance and manner
Ability to communicate, read, and write clearly in basic English
Ability to demonstrate outstanding guest service at all times
Strong ability to follow instructions and work in a stressful and busy environment
Knowledge of cash handling
Knowledge of dining and food maintenance operations and guest service
Knowledge of all menu items
Knowledge of POS system and/or reservations system
Knowledge of internal controls and commitment to follow consistently

Job Duties

Provide excellent guest service to all guests
Provide efficient, smooth, and accessible guest service in coordination with kitchen staff when food offerings and specials are provided
Accept and confirm reservations daily
Greet and seat guests to their dining table
Operate Point of Sale (POS) to conduct sales transactions, handle cash and make change as required
Compute bills, itemize lists and balance tickets
Responsible for cash handling and tendering checks
Manage floor seating and schematic set up
Handle reservation system with accurate maintenance of database and information
Maintain a neat, orderly and stocked host/hostess desk
Maintain seating charts and organization of reservations including knowledge of dining room and entryway
Maintain proper attendance in accordance with casino policy
Contribute to a team effort and accomplish related results as required
Inspect dining room serving stations for neatness and cleanliness, and requisition table linens and other dining room supplies for tables and serving stations
Ensure all menus are wiped down, free of spots or stains, and complete
Ensure entry doors are clean, free of debris
Check with managers to assure there are no large or private parties scheduled
Distribute and track evenly all guests to servers
Keep constant contact with the servers and the kitchen staff to obtain a smooth service
Maintain a clean, organized and sanitized work area while following all TOGE, tribal, City, State and Federal health/food safety regulations and codes
Demonstrate Desert Diamond Casino "On Brand" attitude towards team members & guest at all times
Display, support and reinforce Desert Diamond Casino's Spirit of Service Standards
Adhere to all Title 4 (Arizona liquor law) and TOGE internal controls
Understand laws and regulations governing Food & Beverage
Uphold Tribal, City, State and Federal Health/Food Safety codes
Assume other responsibilities assigned by management as necessary
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: