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Host/Hostess - Franchise

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

flexible schedule
Employee Discounts
Training opportunities
supportive work environment
Opportunity for advancement

Job Description

Denny's is a well-established and beloved restaurant franchise known for its commitment to feeding people with a passion for food and excellent service. Owned and operated by independent franchisees, each Denny's location maintains a strong connection to the community it serves while upholding the brand's proud legacy of hospitality and quality dining. As a staple in the casual dining industry, Denny's has cultivated a welcoming environment for guests of all ages, offering a diverse menu that appeals to a wide range of tastes and preferences. This franchise ethos ensures that every customer leaves feeling satisfied and valued, reflecting the brand's dedication to memorable guest experiences.

The role of Host/Hostess at Denny’s is pivotal in shaping the guest’s experience from the moment they walk in until the last impression as they leave. Serving as the face of the restaurant, the Host/Hostess’s primary responsibility is to warmly greet guests, making them feel at home and setting the tone for an enjoyable and positive dining experience. Beyond welcoming guests, this role involves engaging in friendly and genuine interactions, offering menu suggestions, managing seating arrangements, processing payments accurately, and assisting with beverage orders. The Host/Hostess also plays a critical part behind the scenes by completing side work, maintaining cleanliness within the dining area, and supporting fellow team members when needed. This dynamic role requires a person who not only enjoys interacting with people but also thrives in a fast-paced and team-oriented environment.

Denny's values team members who demonstrate a passion for serving others and who contribute to a friendly and inclusive workplace culture. This position offers a chance to grow within the foodservice industry while gaining valuable customer service experience. While each restaurant is independently owned, the franchise adheres to Denny’s core values of integrity, respect, and hospitality. Employment at a Denny’s franchisee location can offer a rewarding and engaging work environment where individuals are encouraged to develop their skill set and pursue career advancement opportunities.

This job posting emphasizes that the employment relationship is with an independently owned and operated franchisee, which is responsible for hiring, scheduling, and all employment policies. This means that even though the restaurant operates under the respected Denny's brand, employment terms and conditions might vary. Regardless, the commitment to delivering outstanding guest service and fostering a supportive team culture remains consistent across locations. Denny’s is committed to providing equal employment opportunities to all individuals, ensuring a diverse and inclusive workplace free from discrimination based on age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran status, criminal background, or any other legally protected characteristic.

Job Requirements

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Ability to communicate effectively
  • Friendly and approachable demeanor
  • Ability to stand for extended periods
  • Must be able to work flexible hours including nights, weekends, and holidays

Job Qualifications

  • High school diploma or equivalent preferred
  • Strong interpersonal and communication skills
  • Ability to engage positively with guests
  • Basic math skills for handling payments
  • Ability to work in a fast-paced environment
  • Team player with a helpful attitude

Job Duties

  • Greet guests in a warm, friendly, smiling manner that welcomes them into the restaurant and sets the stage for a positive experience
  • Engage in friendly conversation while suggesting new menu items
  • Process payments and make correct change
  • Help with beverage orders for guests
  • Complete side work tasks
  • Clean and assist other team members as needed

Job Criteria

Experience

Entry Level (1-2 years)


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