Host/Hostess (Cashier)

Detroit, MI, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Career Development

Job Description

Buffalo Wild Wings is a well-established sports bar and restaurant chain known for its lively atmosphere, delicious wings, and dedication to sports fans. With a strong presence across multiple locations, Buffalo Wild Wings prides itself on creating memorable experiences for friends and families who come to enjoy a dynamic dining and social environment. The company is committed to providing exemplary service, quality food, and a welcoming space where guests can watch their favorite sporting events while savoring a great meal and an array of beverages. Buffalo Wild Wings fosters a team-oriented workplace culture that values cooperation, communication, and professional growth for its employees. Joining Buffalo Wild Wings means becoming part of a vibrant community that values the energy and passion that every team member brings.

The role of the Host/Hostess at Buffalo Wild Wings is pivotal in shaping the guest experience, serving as the initial point of contact for everyone who walks through the door. The Host/Hostess is tasked with providing exceptional guest service by engaging with customers warmly, taking orders accurately, delivering food efficiently, and processing payments smoothly. This is a crucial frontline position in the sports bar environment that supports the entire team by managing the flow of guests and maintaining a cheerful ambiance. Their responsibilities extend beyond greeting guests; they also promote specials, respond to inquiries, and use effective upselling techniques to enhance customer satisfaction. Additionally, the Host/Hostess ensures all operational guidelines are followed, including age verification for alcohol consumption, adherence to portion control and food safety standards, and maintaining cleanliness in both the cashier and dining areas. The position demands strong communication skills, a guest-focused mindset, and the ability to multitask in a fast-paced setting. Physical endurance is essential as the role requires standing for long periods and performing a variety of physical tasks such as lifting, carrying, and reaching. The Host/Hostess also plays a supportive role by assisting team members with bussing tables and managing takeout orders, ensuring that every visitor has a legendary experience worth remembering. This role is critical in contributing to the overall ambiance and efficiency of Buffalo Wild Wings, making it a rewarding opportunity for individuals energized by guest interaction and team collaboration.

Job Requirements

Minimum one year experience in a customer service position preferred
Ability to stand and exert fast-paced mobility for up to four hours continuously
Ability to lift items up to 25 pounds
Ability to carry, push, pull, stoop, bend, reach, handle, and twist as required
Strong verbal communication skills
Ability to work in a fast-paced environment
High school diploma or equivalent preferred
Must be at least 40 years of age to serve alcoholic beverages
Ability to maintain cleanliness and food safety standards
Ability to follow standardized procedures and portion controls

Job Qualifications

Guest service mentality with genuine desire to serve customers
Strong verbal communication and listening skills
Energetic self-starter with flexibility
Maintains calm, tactful demeanor during difficult situations
Ability to prioritize responsibilities and multitask
Forms strong working relationships within team
Identifies additional tasks and willingly assists others
Follows direction with focused attention
Preferably minimum one year experience in customer service position
Ability to stand and exert fast-paced mobility for periods up to 4 hours

Job Duties

Inspire legendary experiences between friends for guests by creating an atmosphere of happiness and community
Inform guests of specials and promotions, answer questions and make suggestions when asked
Use upselling techniques with every guest to enhance experience
Address guest concerns and inform Manager
Promote excellence, cooperation and teamwork within the company
Support and assist team members, including bussing tables and assisting guest needs
Set up, maintain and operate front counter and condiment stands
Check guest identification for minimum age requirements for alcohol consumption
Adhere to standardized portion sizes, quality standards and department rules and procedures
Follow cashier sequence of service excellence
Answer telephone and respond to inquiries enthusiastically
Take drink and food orders and accurately input into register system
Ensure correct drinks and food ordered are delivered to guests
Collect payment and make correct change or process credit card transactions
Practice safe food handling and cleanliness standards
Bag and manage takeout orders, checking for accuracy
Maintain clean and orderly cashier area
Thank guests as they leave and solicit feedback about quality of service
Ensure PCI credit card compliance
Unload trucks, pallets, and cases of food and beverage and put in assigned locations
Perform other duties as assigned