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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Career development opportunities
Team-oriented work environment
Job Description
Buffalo Wild Wings is a leading sports bar and restaurant chain known for its vibrant atmosphere, delicious wings, and wide selection of beverages. Established as a go-to spot for sports enthusiasts and casual diners alike, Buffalo Wild Wings prides itself on creating legendary experiences for friends gathering to enjoy games, food, and drinks. With a focus on excellent customer service, team collaboration, and community engagement, the company fosters a supportive work environment that encourages growth and development among its staff. The organization operates in numerous locations, each designed to inspire happiness and a sense of community, making it a premier... Show More
Job Requirements
- Minimum one year of experience in a customer service position preferred
- ability to stand and exert fast-paced mobility for up to 4 hours
- ability to lift up to 25 pounds
- strong communication skills
- ability to multitask in a fast-paced environment
- ability to maintain a calm and tactful demeanor
- legal authorization to work
- ability to follow directions and work as part of a team
Job Qualifications
- Guest service mentality with a genuine desire to serve customers
- strong verbal communication and listening skills
- energetic self-starter who is flexible
- calm and tactful demeanor in difficult situations
- ability to prioritize tasks and multitask effectively
- strong team relationship skills
- willingness to assist others proactively
- ability to follow directions attentively
- minimum one year of experience in customer service preferred
- ability to stand and move quickly for extended periods
Job Duties
- Inspire legendary experiences between friends for guests by creating an atmosphere of happiness and community
- inform guests of specials or promotions and answer questions
- use up-selling techniques to enhance guest experience
- address guest concerns and inform manager
- promote excellence, cooperation, and teamwork within the company
- support and assist team members including bussing tables and assisting guests
- set up, maintain and operate front counter and condiment stands
- check guest identification for age requirements
- adhere to portion sizes, quality standards and department rules
- follow cashier sequence of service excellence
- answer telephone and respond enthusiastically
- take and input drink and food orders accurately
- ensure correct drinks and food are delivered
- collect payment and process transactions
- practice safe food handling and cleanliness standards
- bag and manage takeout orders checking accuracy
- maintain clean cashier area
- thank guests and solicit feedback
- ensure PCI credit card compliance
- unload trucks, pallets and cases and place in assigned locations
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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