Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Retirement Plan
Career Development
Job Description
Buffalo Wild Wings is a renowned sports bar and casual dining restaurant chain that specializes in serving world-famous chicken wings and an extensive selection of beers on tap. Established with the mission to provide a vibrant and social environment where friends can gather to watch sports, enjoy great food, and create memorable experiences, Buffalo Wild Wings has grown into a cornerstone of community entertainment and dining. Known for its lively atmosphere, sports-centric ambiance, and attentive service, the brand prides itself on delivering legendary experiences that keep guests coming back for more. Employing thousands across its many locations, the company remains committed to customer satisfaction, team collaboration, and quality service that aligns with its dynamic and energetic brand image.
The Host/Hostess role at Buffalo Wild Wings is a vital position within the restaurant's front-of-house operations. Serving as the first point of contact for guests, the host/hostess is responsible for creating a welcoming and engaging atmosphere that fosters a sense of community and happiness. This role involves greeting guests, informing them of ongoing specials and promotions, and participating actively in enhancing each visitor's dining experience through friendly interactions and excellent guest service. With a key focus on supporting team members and ensuring smooth, efficient service, the host/hostess not only manages seating and order-taking but also participates in various operational tasks such as maintaining cleanliness, handling payments, and assisting with food and beverage delivery. This entry-level position is designed for energetic, customer-oriented individuals who thrive in fast-paced environments and who are committed to upholding Buffalo Wild Wings' standards of hospitality, teamwork, and operational excellence. The role requires standing for long periods, a positive attitude, and the ability to multitask effectively. While prior experience in customer service is preferred, training is provided to help new team members succeed. This opportunity offers a dynamic work environment where every day brings new interactions and possibilities for growth. Employment type is typically part-time or full-time, with competitive hourly wages and potential for tips and advancement within the company.
The Host/Hostess role at Buffalo Wild Wings is a vital position within the restaurant's front-of-house operations. Serving as the first point of contact for guests, the host/hostess is responsible for creating a welcoming and engaging atmosphere that fosters a sense of community and happiness. This role involves greeting guests, informing them of ongoing specials and promotions, and participating actively in enhancing each visitor's dining experience through friendly interactions and excellent guest service. With a key focus on supporting team members and ensuring smooth, efficient service, the host/hostess not only manages seating and order-taking but also participates in various operational tasks such as maintaining cleanliness, handling payments, and assisting with food and beverage delivery. This entry-level position is designed for energetic, customer-oriented individuals who thrive in fast-paced environments and who are committed to upholding Buffalo Wild Wings' standards of hospitality, teamwork, and operational excellence. The role requires standing for long periods, a positive attitude, and the ability to multitask effectively. While prior experience in customer service is preferred, training is provided to help new team members succeed. This opportunity offers a dynamic work environment where every day brings new interactions and possibilities for growth. Employment type is typically part-time or full-time, with competitive hourly wages and potential for tips and advancement within the company.
Job Requirements
- Minimum one year of experience in a customer service position preferred
- Must be able to stand and exert fast-paced mobility for up to 4 hours
- Ability to remain on feet in upright position or move about in work area
- Occasional sitting
- Ability to carry objects usually by holding in hands or arms
- Must be able to lift items up to 25 pounds
- Ability to exert force to push or pull objects
- Frequent stooping, bending, reaching, handling and twisting
- Constant talking, hearing and vision required
- Ability to use computers or operate special equipment
- Must check guest identification to verify age requirements
- Adhere to food handling and cleanliness standards at all times
Job Qualifications
- Guest service mentality with a genuine desire to serve customers
- Strong verbal communication and listening skills
- Self-starter who is energetic and flexible
- Maintain calm, tactful demeanor when dealing with difficult situations
- Prioritize responsibilities and achieve results through multitasking
- Form strong working relationships within a team
- Identify additional tasks to be completed and willingly assist others
- Follow direction with focused attention
- Minimum one year of experience in customer service preferred
Job Duties
- Inspire legendary experiences between friends for guests by creating an atmosphere of happiness and community
- Inform guests of specials and promotions, answer questions and make suggestions
- Use up-selling techniques with every guest to enhance their experience
- Address guest concerns and inform Manager
- Promote excellence, cooperation and teamwork within the company
- Support and assist team members, including bussing tables and assisting guest needs
- Set up, maintain and operate the front counter and condiment stands
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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