Host/Hostess (Cashier)

Livonia, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Work Schedule

Standard Hours

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401k plan

flexible scheduling

Training and Development

Job Description

Buffalo Wild Wings is a renowned sports bar and restaurant chain known for its vibrant atmosphere, delicious food, flavorful wings, and extensive selection of beverages. Established with the goal of providing a fun and energetic environment, Buffalo Wild Wings encourages fans and friends to gather and enjoy sporting events and socializing in a memorable setting. With multiple locations nationwide and a strong brand presence, the company prides itself on fostering a community space where food, sports, and friendship converge. Buffalo Wild Wings operates with a commitment to outstanding customer service, quality food, and a friendly atmosphere where every guest feels welcome.

The Host/Hostess role at Buffalo Wild Wings is a critical part of this dynamic environment. This position is designed to provide excellent guest service by engaging with patrons, taking orders, delivering food efficiently, and handling payment processes smoothly. A Host/Hostess directly supports the team by creating a warm, welcoming atmosphere that inspires legendary experiences between friends. This job is essential in ensuring smooth operation at the front of the house, managing guest interactions, and supporting the restaurant team to execute transitions seamlessly. The role calls for a person who is energetic, attentive, and passionate about customer service, contributing to the unique Buffalo Wild Wings experience. The position requires standing and fast-paced mobility for extended periods, reflecting the busy nature expected in a popular sports bar setting. Emphasis is placed on up-selling techniques, adherence to operational protocols including safety and cleanliness standards, and compliance with age restrictions for alcohol consumption. Candidates should possess strong communication skills, a team-oriented mindset, and a self-starting attitude to thrive in this fast-paced role. This is an opportunity to join a lively team where promoting cooperation, enhancing guest satisfaction, and maintaining operational efficiency are top priorities. Though physical demands are notable, the role rewards those who thrive in energetic, guest-focused hospitality environments. Employment type is typically full-time or part-time based on location needs, and salary commonly aligns with hospitality industry standards, often complemented by tips and employee benefits.

Job Requirements

Minimum one year of experience in a customer service position preferred
Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length

Job Qualifications

Guest service mentality
Strong verbal communication and listening skills
Self starter who is energetic and flexible
Maintains a calm, tactful demeanor when dealing with difficult situations
Prioritizes responsibilities and achieves results through multi tasking
Forms strong working relationships within team
Identifies additional tasks to be completed and willingly assists others
Follows direction with focused attention
Minimum one year of experience in a customer service position preferred
Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length

Job Duties

Inspire legendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community
Inform guests of specials and or promotions, answer questions and make suggestions when asked
Use up-selling techniques with every guest to enhance experience
Address guest concerns and inform Manager
Promote excellence, cooperation and teamwork within the company
Support and assist team members, including bussing tables and assisting guests needs
Set-up, maintain and operate the front counter and condiment stands
Check guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages
Adhere to standardized portion sizes, quality standards and department rules and procedures
Follow the cashier sequence of service excellence
Answer the telephone and respond to inquiries with enthusiasm
Take drink and food orders and accurately input into register system
Ensure the correct drinks and food ordered are delivered to the guest
Collect payment and make correct change or process credit card transactions
Practice safe food handling and cleanliness standards at all times
Bag and manage takeout orders, check for accuracy
Maintain clean and orderly cashier area
Thank guests as they leave and solicit feedback about the quality of service
Ensure PCI credit card compliance
Unload trucks, pallets, and cases of food and beverage and put in assigned locations
Perform other duties as assigned