Host/Hostess (Cashier)

Huntsville, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Training and Development

Job Description

Buffalo Wild Wings is a leading sports bar and restaurant chain recognized for its vibrant atmosphere, diverse menu, and dedication to creating memorable experiences for guests. Known for combining great food, an energetic environment, and a passion for sports, Buffalo Wild Wings serves millions of customers annually in its numerous locations. The company is committed to delivering excellent guest service and maintaining high standards in food quality and hospitality, making it a preferred destination for friends and families seeking a casual and lively dining experience.

The Host/Hostess position at Buffalo Wild Wings is a vital role that serves as the first point of contact for guests, playing a key part in shaping their dining experience. This role involves engaging with guests to create a welcoming and enjoyable atmosphere, efficiently managing seating arrangements, taking orders, delivering food accurately, and handling payments. As a Host/Hostess, you will contribute significantly to the team by supporting fellow team members and ensuring a smooth operation of front-of-house activities. This position is essential in fostering legendary experiences by promoting cooperation and excellent service within the team and enhancing the overall community feeling in the restaurant environment. The ideal candidate will have a strong guest service mentality, excellent communication skills, and the ability to multitask in a fast-paced setting. Prior experience in customer service is preferred, along with the capability to stand and move energetically for extended periods. Responsibilities also include maintaining cleanliness, adhering to food safety standards, managing takeout orders, and ensuring compliance with legal requirements such as checking identification for alcohol consumption. This role is perfect for self-starters who are energetic, tactful, and committed to achieving results while contributing positively to team dynamics and guest satisfaction.

Job Requirements

Minimum one year of experience in a customer service position preferred
must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length
must be at least 40 years of age to check identification for alcohol consumption
ability to handle physical tasks including standing, walking, carrying objects up to 25 pounds, lifting, pushing, pulling, stooping, bending, reaching, handling, bending/twisting
must have clarity of vision, hearing, and be able to communicate effectively
ability to use computer or other special equipment
must practice safe food handling and cleanliness standards
ability to work in a fast-paced environment
must be reliable and cooperative team member

Job Qualifications

Guest service mentality
strong verbal communication and listening skills
energetic and flexible self-starter
maintains a calm, tactful demeanor when dealing with difficult situations
prioritizes responsibilities and achieves results through multitasking
forms strong working relationships within team
identifies additional tasks to be completed and willingly assists others
follows direction with focused attention
minimum one year of experience in a customer service position preferred
ability to stand and exert fast-paced mobility for periods of up to 4 hours in length

Job Duties

Inspire legendary experiences between friends for guests by creating an atmosphere of happiness and a sense of community
inform guests of specials and/or promotions, answer questions and make suggestions when asked
use up-selling techniques with every guest to enhance experience
address guest concerns and inform manager
promote excellence, cooperation and teamwork within the company
support and assist team members, including bussing tables and assisting guest needs
set-up, maintain and operate the front counter and condiment stands
check guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages
adhere to standardized portion sizes, quality standards and department rules and procedures
follow the cashier sequence of service excellence
answer the telephone and respond to inquiries with enthusiasm
take drink and food orders and accurately input into register system
ensure the correct drinks and food ordered are delivered to the guest
collect payment and make correct change or process credit card transactions
practice safe food handling and cleanliness standards at all times
bag and manage takeout orders, checks for accuracy
maintain clean and orderly cashier area
thank guests as they leave and solicit feedback about the quality of service
ensure PCI credit card compliance
unload trucks, pallets, and cases of food and beverage and puts in assigned locations
perform other duties as assigned