Host/Hostess - Boston Atlantic Wharf

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

friendly work environment

Meal Allowances

flexible schedule

Job Description

Smith & Wollensky is a renowned steakhouse chain known for its commitment to delivering exceptional dining experiences with a focus on premium quality steaks, fresh seafood, and an inviting atmosphere. With a strong presence in the restaurant industry, Smith & Wollensky prides itself on exceptional hospitality, a welcoming environment, and a dedication to customer satisfaction. The establishment has built a reputation for offering an upscale yet comfortable dining experience that combines classic steakhouse elements with modern service standards. This blend of tradition and contemporary hospitality ensures that guests enjoy delicious meals paired with attentive and personalized service in an elegant setting. The restaurant's staff is trained to uphold the company's values and standards to maintain the high quality for which it is known.

We are currently seeking hosts and hostesses who are personable, passionate about hospitality, and thrive in team environments to join our front-of-house team. Both full-time and part-time positions are available, offering a chance to be the first and often last point of contact for our guests. The host role at Smith & Wollensky is vital for creating a warm and friendly atmosphere for diners from the moment they arrive until their departure. Holding a key position in guest relations, hosts are responsible for greeting and seating guests promptly while managing reservations, phone inquiries, and the overall flow of the dining room efficiently. This role requires excellent interpersonal skills, a professional demeanor, and the ability to remain calm under pressure in a high-volume restaurant setting. Hosts must possess comprehensive knowledge of our menus, policies, and operating systems such as OpenTable to provide guests with accurate information and handle special requests with care and attention.

Beyond guest interaction, the host is also responsible for maintaining cleanliness and order at the host stand, coat check areas, and restrooms. Performing regular checks ensures the guest experience is seamless and comfortable throughout their visit. Hosts are expected to represent the brand positively by adhering to dress codes, exhibiting good manners, and demonstrating good judgment in all situations. This position offers an exciting career opportunity in the hospitality industry for those who enjoy a dynamic work environment and want to contribute to making every guest’s visit memorable. If you have a passion for delivering excellent service and want to be part of a distinguished team at Smith & Wollensky, we encourage you to apply and become part of a restaurant that values quality, tradition, and outstanding customer service.

Job Requirements

High school diploma or equivalent
Previous work experience as a host is preferred
Working knowledge of OpenTable is preferred
Basic computer skills
Ability to stand and exert fast-paced mobility for entire shift
Ability to perform under pressure in a high-volume restaurant setting
Excellent interpersonal and communication skills

Job Qualifications

High school diploma or equivalent
Previous work experience as a host is preferred
Working knowledge of OpenTable is preferred
Basic computer skills
Excellent interpersonal and communication skills
Ability to perform under pressure in a high-volume restaurant setting
Knowledge of Smith and Wollensky menus policies procedures the venue and the company history
Ability to handle guest incidents and complaints
Professional appearance and adherence to company dress code standards
Good judgment and positive attitude

Job Duties

Greet guests in a warm and friendly manner as they arrive at the restaurant with a smile
Seat guests efficiently and issue menus and wine list drawing attention to BTG and cocktails page
Manage seating chart ensure optimal flow of diners and even distribution by server
Provide accurate wait times and monitor waiting list
Manage reservations using OpenTable recording printing and sharing important guest notes including allergies
Management of the telephone system responding to guest inquiries courteously managing on-hold and call transfers
Manage take-out and delivery orders as directed by management
Perform regular restroom checks ensuring guest supplies are topped up waste bins emptied and cleanliness maintained drawing management attention to any issues that arise
Set up the host stand and coat check and maintain levels of cleanliness and order throughout service
Perform other duties and tasks as assigned