Host/Hostess - Boston Atlantic Wharf

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $20.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Flexible Schedule

Employee Discounts

401(k)

Career development opportunities

Job Description

Smith & Wollensky is a renowned steakhouse located at SW Atlantic Wharf in Boston, MA, known for its classic American dining experience with an emphasis on high-quality steaks, exceptional service, and a warm, inviting atmosphere. Established as a premier destination for both locals and visitors, Smith & Wollensky combines traditional steakhouse fare with a modern touch, offering a unique blend of flavors, ambiance, and professionalism. The restaurant prides itself on fostering a welcoming environment where hospitality is an art, and every guest feels valued from the moment they walk through the door.

The Host/Hostess position at Smith & W... Show More

Job Requirements

High school diploma or equivalent
Previous work experience as a host is preferred
Working knowledge of OpenTable is preferred
Basic computer skills
Ability to stand and exert fast-paced mobility for entire shift
Must be able to perform under pressure in a high-volume restaurant setting
Effective communication skills
Professional appearance and adherence to dress code
Ability to handle guest complaints diplomatically

Job Qualifications

High school diploma or equivalent
Previous work experience as a host is preferred
Working knowledge of OpenTable is preferred
Basic computer skills
Must be able to perform under pressure in a high-volume restaurant setting
Must be able to handle guest incidents/complaints
Must be knowledgeable of Smith & Wollensky's menus, policies, procedures, the venue and the company history
Must be well versed in OpenTable and On-line ordering systems
Excellent interpersonal and communication skills
Leads by example and demonstrates good judgment
Maintains proper company dress-code standards at all times
Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness

Job Duties

Greet guests in a warm and friendly manner as they arrive at the restaurant with a smile
Seat guests efficiently and issue menus and wine list, drawing attention to BTG & Cocktails page
Manage seating chart, ensure optimal flow of diners and even distribution by server
Provide accurate wait times and monitor waiting list
Manage reservations using OpenTable, recording, printing and sharing important guest notes, including allergies
Management of the telephone system, responding to guest inquiries courteously, managing on-hold and call transfers
Manage take-out and delivery orders as directed by management
Perform regular restroom checks, ensuring guest suppliers are topped up, waste bins emptied, and cleanliness maintained, drawing management attention to any issues that arise
Set up the host stand and coat check and maintain levels of cleanliness and order throughout service
Perform other duties and tasks as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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