Host/Hostess - A+O Restaurant (Seasonal)

Newport Beach, CA, USA|

Job Overview

Compensation

Hourly

Exact $20.46

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

Job Description

Balboa Bay Resort is a luxurious waterfront resort known for providing exceptional hospitality and exquisite dining experiences. Located in a stunning coastal setting, the resort offers guests a serene atmosphere combined with top-tier amenities and services. Renowned for its commitment to guest satisfaction, Balboa Bay Resort prides itself on delivering memorable experiences through impeccable service and attention to detail. As a prominent player in the hospitality industry, the resort aims to ensure every visitor feels welcomed and valued from the moment they arrive.

The role of the Host/Hostess at Balboa Bay Resort is pivotal in shaping the first impression guests receive. This front-of-house position involves warmly greeting and seating guests, managing reservation systems, and maintaining a smooth and efficient flow within the dining area. The Host/Hostess will be responsible for providing guests with menus, offering insights about meal options, and ensuring a positive dining experience by checking in on guests during their meal. Additionally, the role includes managing waitlists, estimating wait times, and notifying guests when their tables are ready. Attention to cleanliness and adherence to health and sanitation standards are also key responsibilities.

This position demands excellent interpersonal and communication skills, a positive attitude, and the ability to operate relevant computer and telephone systems used by the resort. Candidates with prior experience in hospitality, especially within luxury or high-end settings, will find this an advantageous role. Flexibility in working hours is required to meet the dynamic scheduling needs of the department. Balboa Bay Resort values dedication to guest satisfaction and offers the opportunity to be part of a prestigious team committed to excellence in hospitality.

Job Requirements

High school diploma or equivalent
Prior experience in hospitality or related customer service role preferred
Strong communication skills
Ability to work in a fast-paced environment
Flexibility to work various shifts including evenings, weekends, and holidays
Basic knowledge of computer and telephone systems
Commitment to maintaining cleanliness and health standards

Job Qualifications

Ability to serve needs of guests through verbal face-to-face interactions
Demonstrates positive attitude and professional demeanor
Strong communication and interpersonal skills
Commitment to a high level of guest satisfaction
Ability to learn and use telephone and computer systems at the hotel
Prior experience in hospitality and/or luxury setting desired
Flexible availability for varying shift times

Job Duties

Greets guests upon arrival and seats them at their table
Provides guests a menu and general information about the restaurants and meal options at the hotel
Prepares and maintains a list of guests waiting
Records guest name and number of guests in the party
Provides an estimate of waiting time
Notifies party when a table becomes available
Checks in with guests to ensure satisfaction with each food course
Thanks guests as they depart and invites them to return at a future date
Cleans work areas and waiting areas according to department standards
Follows all standard food handling, sanitation, and health department guidelines