Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.55 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan
Life insurance
Tuition Reimbursement
Employee assistance program
Training opportunities
Referral Bonus
Job Description
Cowboy Ciao is a vibrant restaurant located at Phoenix Sky Harbor International Airport, Terminal 4, Gate B21. Operated by HMSHost, a leader in airport hospitality and food services, Cowboy Ciao offers travelers a unique dining experience with a blend of western-inspired culinary delights and exceptional customer service. HMSHost is renowned for delivering quality food and beverage services in travel venues, aiming to provide guests with memorable experiences while ensuring operational excellence and adherence to safety and quality standards. At Phoenix Sky Harbor International Airport, one of the busiest airports in the United States, Cowboy Ciao serves a diverse clientele, including... Show More
Job Requirements
- Minimum high school diploma or equivalent
- Customer service experience preferred
- Ability to stand for extended periods
- Strong communication skills
- Basic math skills for cash handling
- Ability to work flexible hours including weekends and holidays
- Must be able to perform physical tasks including bending and twisting
Job Qualifications
- Customer service and cash handling experience preferred
- Excellent organization skills
- Ability to read and interpret restaurant’s seating chart
- Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
- Ability to bend, twist, and stand to perform normal job functions
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
Job Duties
- Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards
- Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
- Maintains and updates restaurant seating charts
- Proper set up and maintenance of the Dining Room areas before serving
- Assists with maintaining sufficient stock of roll up silverware for the incoming shift
- Seats guests and advises them on menus and beverage choices based on required in-depth knowledge
- Oversees the delivery and servicing of food and beverages
- Liaises between kitchen staff and floor staff to ensure the guests experience meets concept company standards
- Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service
- Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times
- Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures
- Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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