HOST/HOSTESS

San Jose, CA, USA|Remote

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Benefits

Retirement Plan

Associate Shopping Program

Health and wellness programs

Discount Marketplace

Identity Theft Protection

Pet insurance

Voluntary benefits including critical illness, accident, and hospital indemnity insurance

Job Description

Bon Appetit Management Company is a leading provider of food services operating more than 1,000 cafés nationwide across corporations, universities, museums, and public restaurants. They are known for their commitment to socially and environmentally responsible sourcing, including sustainable seafood and cage-free eggs. The company prides itself on cooking everything from scratch using fresh, local ingredients and emphasizes diversity, inclusion, and career growth opportunities for its employees. Bon Appetit Management is part of Compass Group, a global leader in the foodservice industry, dedicated to fairness and equality in hiring and employment practices. This role is offered with competitive wages starting from a flexible pay range per hour, along with opportunities for internal employee referrals. The application process is streamlined, with options to apply online or via a conversational recruiting assistant through text messaging, making it accessible and simple for candidates.

The position available is responsible for ensuring an exceptional dining experience by managing the seating of residents in the dining room and handling customer service situations efficiently. The role involves greeting guests warmly, directing them to appropriate seating based on availability or preferences, and promoting a safe, clean, and inviting dining environment. The employee will exhibit strong communication skills, flexibility, patience, and sensitivity to guest needs, maintaining confidentiality where necessary. Supervisory duties include overseeing food-service associates to guarantee food handling and sanitation standards, training new team members, and managing the closing procedures of the dining room. Additional responsibilities include assisting with bussing and food service tasks, operating essential equipment, and responding to emergencies by facilitating guest evacuations if needed. The role requires collaboration with other departments, particularly during special events or functions, and performing various duties as assigned. Bon Appetit offers a comprehensive benefits package for both full-time and part-time associates, including retirement plans, health and wellness programs, voluntary insurance options, and paid time off, ensuring a supportive and rewarding work environment.

Job Requirements

High school diploma or equivalent
Prior experience in customer service or foodservice preferred
Ability to communicate effectively
Flexibility and patience in handling customer situations
Ability to supervise and train team members
Knowledge of food safety and sanitation requirements
Ability to assist in emergency procedures and equipment operation

Job Qualifications

High school diploma or equivalent
Proven experience in customer service or foodservice environment preferred
Strong communication and interpersonal skills
Ability to handle multiple tasks and work in a fast-paced environment
Demonstrated leadership or supervisory experience is an asset
Knowledge of food handling and sanitation standards
Flexibility to work various shifts including evenings and weekends
Ability to maintain confidentiality and handle sensitive information appropriately

Job Duties

Promptly and warmly greet and direct guests to their tables based on availability or desired seating arrangements
Help create an overall enjoyable dining experience and promote a safe, clean and neat environment for guests and other associates
Exhibit exceptional communication skills
Get along well with others, demonstrate flexibility and patience
Maintain a high level of sensitivity and confidentiality regarding personal or medical information
Supervise the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures
Help train new food-service team members
Supervise the closing of the assigned dining room and ensure side work and station setup is properly completed
Demonstrate knowledge of emergency safety procedures and assist with evacuations as necessary
Assist with service including occasional bussing and food service while maintaining safe food handling and sanitation standards
Operate equipment such as fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines
Work with staff of other departments during special events or functions
Perform other duties as assigned