Host/Hostess

Birmingham, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $15.00

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

401k program plus company match

Employee assistance program

employee food discount

flexible scheduling

Job Description

Ruth's Chris Steak House is a renowned upscale restaurant chain specializing in serving premium quality steaks and exceptional American cuisine in an elegant and welcoming atmosphere. Founded with a deep commitment to hospitality, integrity, and delivering an unforgettable dining experience, Ruth's Chris has grown into a beloved destination for food lovers who appreciate fine dining and attentive service. They are dedicated to fostering a positive work culture, recognizing that their success comes from the development and well-being of their team members. The company places significant emphasis on training and career advancement, ensuring every employee has the opportunity to reach their... Show More

Job Requirements

Must be able to lift, handle and carry trays, smallwares and equipment weighing up to 25 pounds
Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store printed materials, menus, wine lists and other hostess/host stand supply items
Must be able to constantly stand and exert well-paced mobility for a period up to four hours in length
Must be able to communicate effectively and listen attentively to supervisors, employees and guests
Background check required

Job Qualifications

Previous customer service experience preferred
Ability to multitask in a fast-paced environment
Strong communication and interpersonal skills
Friendly and approachable demeanor
Basic knowledge of restaurant operations
Ability to work well within a team
Positive attitude and willingness to learn

Job Duties

Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude
Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating
Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table
Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area
Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or underseated
Escort guests to their assigned tables, present menus, and assist with seating arrangements
Accommodate special seating requests if possible
Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns
Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests
Handle guest complaints or issues professionally or bring them to the manager when necessary
Assist in coordinating reservations and managing the wait list
Collaborate with the restaurant team to ensure exceptional customer service and satisfaction
Monitor and manage smooth and efficient table turnover
Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards
Uphold high standards of cleanliness and hygiene throughout the restaurant
A superior guest experience for all RCSH guests

Job Criteria

Experience

No experience required

Job Location

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