Host/Hostess

Palm Bay, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Paid Time Off

employee discount

Job Description

Denny's is a renowned American diner-style restaurant chain, famous for its consistent 24/7 service, family-friendly environment, and diverse menu offerings that cater to all tastes. With hundreds of locations across the country, Denny's is a popular destination for guests seeking hearty meals, friendly service, and a comfortable atmosphere. The company prides itself on delivering an exceptional dining experience where each guest feels welcomed and valued.

The role of Host/Hostess at Denny's is vital in setting the tone for the guests' overall experience. Reporting directly to the General Manager and Restaurant Manager, the Host/Hostess serves as the initial point o... Show More

Job Requirements

Must be able to pass all required tests and training requirements for the position
Must meet Denny's uniform and grooming standards and maintain them throughout the shift
Must be able to work flexible schedule, including holidays, nights and weekends
Must have ability to raise a tray weighing up to 25 lbs
Must be able to bend, stoop, reach, wipe, lift, and grasp
Must have sufficient mobility to move and operate in work area
Must be able to stand and walk during entire shift
Must be able hear well in a loud environment to respond to employee and guest needs
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to observe and differentiate between monetary denominations
Must be able to work around potentially hazardous chemicals

Job Qualifications

Ability to communicate effectively in English, both orally and in writing
Ability to work in a team environment
Excellent guest service skills
Dependable and able to learn basic tasks and follow instructions
Value diversity and show respect for others
Ability to operate point of sale system
Basic math skills

Job Duties

Greet guests immediately in a friendly manner upon arrival and acknowledge at departure
Demonstrate a sense of urgency and meet service cycle timing standards
Seat guests at clean, dry tables utilizing proper seating rotation
Determine and provide for any special needs of guests
Maintain guest waiting list and adhere to proper seating order procedures
Describe promotions and suggestively sell while seating guests
Take initial beverage orders
Attend to any other guest needs during the entire dining experience as warranted
Demonstrate safe cash handling procedures in accordance with policy and accurately complete cash, credit card, and discount transactions
Use proper telephone etiquette
Enter and deliver To Go orders correctly
Address complaints promptly in a courteous manner and notify the supervisor of any issues
Assist service personnel in providing beverage orders, refills and clearing and setting tables
Willingly assist other team members without being asked
Maintain proper supply of clean menus
Lift and carry supplies and equipment up to 30 lbs
Demonstrate knowledge of station and floor breakdowns
Possess strong product and menu knowledge
Maintain foyer area of restaurant to be clean, organized and inviting to guests
Complete all required side-work, including deep cleaning assignments
Adhere to Denny's Brand Standards and internal policies and procedures
Provide courteous service and be cordial to all team members and guests

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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