Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
employee discount
Job Description
Denny's is a renowned American diner-style restaurant chain, famous for its consistent 24/7 service, family-friendly environment, and diverse menu offerings that cater to all tastes. With hundreds of locations across the country, Denny's is a popular destination for guests seeking hearty meals, friendly service, and a comfortable atmosphere. The company prides itself on delivering an exceptional dining experience where each guest feels welcomed and valued.
The role of Host/Hostess at Denny's is vital in setting the tone for the guests' overall experience. Reporting directly to the General Manager and Restaurant Manager, the Host/Hostess serves as the initial point of contact for guests entering the restaurant. This position encompasses greeting and seating guests promptly and courteously, managing seating rotations, and addressing any special needs to ensure every visitor is comfortable and well cared for. The Host/Hostess is responsible for maintaining a smooth guest flow throughout the dining area, keeping waiting lists organized, and adhering to the restaurant's seating policies.
This role also involves assisting with taking initial drink orders, promoting ongoing specials, and handling payment transactions accurately with an emphasis on safe cash handling. The Host/Hostess actively supports the service team by assisting with beverage refills, clearing and resetting tables, and ensuring menus are clean and available. Additionally, maintaining cleanliness and organization in the foyer and dining area is an essential part of the daily responsibilities to create an inviting environment for guests.
Beyond these tasks, the Host/Hostess at Denny's is expected to demonstrate excellent communication abilities in English, both orally and in writing, and to be dependable and adaptable to varying work schedules which often include nights, weekends, and holidays. They must exhibit a strong commitment to guest satisfaction, display respect for diversity, and align with Denny's uniform and grooming standards.
Physically, the position requires the ability to stand and walk for the duration of the shift, lift up to 30 pounds, and perform tasks such as bending, stooping, and reaching. The Host/Hostess must possess basic math skills and be capable of operating point of sale systems efficiently. Furthermore, they need to respond effectively in a busy environment, managing guest concerns promptly and courteously while maintaining composure.
Overall, the Host/Hostess role at Denny's plays an integral part in crafting a rewarding dining experience by combining friendly hospitality with operational support. This position offers an opportunity to develop customer service skills within a reputable brand and become a valued team member dedicated to delivering consistent guest satisfaction.
The role of Host/Hostess at Denny's is vital in setting the tone for the guests' overall experience. Reporting directly to the General Manager and Restaurant Manager, the Host/Hostess serves as the initial point of contact for guests entering the restaurant. This position encompasses greeting and seating guests promptly and courteously, managing seating rotations, and addressing any special needs to ensure every visitor is comfortable and well cared for. The Host/Hostess is responsible for maintaining a smooth guest flow throughout the dining area, keeping waiting lists organized, and adhering to the restaurant's seating policies.
This role also involves assisting with taking initial drink orders, promoting ongoing specials, and handling payment transactions accurately with an emphasis on safe cash handling. The Host/Hostess actively supports the service team by assisting with beverage refills, clearing and resetting tables, and ensuring menus are clean and available. Additionally, maintaining cleanliness and organization in the foyer and dining area is an essential part of the daily responsibilities to create an inviting environment for guests.
Beyond these tasks, the Host/Hostess at Denny's is expected to demonstrate excellent communication abilities in English, both orally and in writing, and to be dependable and adaptable to varying work schedules which often include nights, weekends, and holidays. They must exhibit a strong commitment to guest satisfaction, display respect for diversity, and align with Denny's uniform and grooming standards.
Physically, the position requires the ability to stand and walk for the duration of the shift, lift up to 30 pounds, and perform tasks such as bending, stooping, and reaching. The Host/Hostess must possess basic math skills and be capable of operating point of sale systems efficiently. Furthermore, they need to respond effectively in a busy environment, managing guest concerns promptly and courteously while maintaining composure.
Overall, the Host/Hostess role at Denny's plays an integral part in crafting a rewarding dining experience by combining friendly hospitality with operational support. This position offers an opportunity to develop customer service skills within a reputable brand and become a valued team member dedicated to delivering consistent guest satisfaction.
Job Requirements
- Must be able to pass all required tests and training requirements for the position
- Must meet Denny's uniform and grooming standards and maintain them throughout the shift
- Must be able to work flexible schedule, including holidays, nights and weekends
- Must have ability to raise a tray weighing up to 25 lbs
- Must be able to bend, stoop, reach, wipe, lift, and grasp
- Must have sufficient mobility to move and operate in work area
- Must be able to stand and walk during entire shift
- Must be able hear well in a loud environment to respond to employee and guest needs
- Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
- Must be able to observe and differentiate between monetary denominations
- Must be able to work around potentially hazardous chemicals
Job Qualifications
- Ability to communicate effectively in English, both orally and in writing
- Ability to work in a team environment
- Excellent guest service skills
- Dependable and able to learn basic tasks and follow instructions
- Value diversity and show respect for others
- Ability to operate point of sale system
- Basic math skills
Job Duties
- Greet guests immediately in a friendly manner upon arrival and acknowledge at departure
- Demonstrate a sense of urgency and meet service cycle timing standards
- Seat guests at clean, dry tables utilizing proper seating rotation
- Determine and provide for any special needs of guests
- Maintain guest waiting list and adhere to proper seating order procedures
- Describe promotions and suggestively sell while seating guests
- Take initial beverage orders
- Attend to any other guest needs during the entire dining experience as warranted
- Demonstrate safe cash handling procedures in accordance with policy and accurately complete cash, credit card, and discount transactions
- Use proper telephone etiquette
- Enter and deliver To Go orders correctly
- Address complaints promptly in a courteous manner and notify the supervisor of any issues
- Assist service personnel in providing beverage orders, refills and clearing and setting tables
- Willingly assist other team members without being asked
- Maintain proper supply of clean menus
- Lift and carry supplies and equipment up to 30 lbs
- Demonstrate knowledge of station and floor breakdowns
- Possess strong product and menu knowledge
- Maintain foyer area of restaurant to be clean, organized and inviting to guests
- Complete all required side-work, including deep cleaning assignments
- Adhere to Denny's Brand Standards and internal policies and procedures
- Provide courteous service and be cordial to all team members and guests
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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