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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
team environment
Job Description
PML is a distinguished private club renowned for its commitment to delivering exceptional member experiences through outstanding service and attention to detail. As a prestigious environment, PML prides itself on fostering a welcoming and refined atmosphere that caters to the diverse needs and expectations of its members. The club offers a variety of amenities, including fine dining, social events, and recreational activities, making it a sought-after community hub for individuals who value quality and exclusivity. Employing a dedicated and professional team, PML ensures that every interaction with members upholds the highest standards of hospitality and personalized service.
The Hostess/Hos... Show More
The Hostess/Hos... Show More
Job Requirements
- must be able to lift, handle and carry trays, smallwares and equipment weighing up to 25 pounds
- must have a good sense of balance
- be able to bend, kneel, stoop, reach and squat frequently
- must be able to stand and maintain mobility for up to four hours or longer
- must be able to communicate effectively and listen attentively
- must be able to continuously use fingers to operate telephone and point-of-sale equipment
Job Qualifications
- high school diploma or equivalent
- previous experience in a hospitality or customer service role preferred
- strong communication and interpersonal skills
- ability to work in a fast-paced environment
- excellent organizational skills
- ability to multitask and prioritize effectively
- knowledge of rotation seating and reservation systems is an asset
Job Duties
- report to work as indicated on the work schedule and in the correct uniform
- practice positive personal hygiene and cleanliness habits during all work shifts
- obtain staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager on Duty
- complete table/station chart with these assignments
- complete opening and sidework duties of the hostess/host at the start of the shift in a timely manner
- assist the Manager on Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers
- answer the telephone in a timely, pleasant and courteous manner
- correctly take, confirm and document reservations
- recognize and greet arriving members, obtain members’ names, provide names to servers and direct members to the appropriate waiting areas
- escort members to their assigned table, deliver and present menus
- control the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan
- accurately quote waiting times to members and correctly maintain the wait list
- inform Manager on Duty when waiting times are running over quoted times
- maintain cleanliness and organization of the hostess/host stand and lobby area throughout the shift
- assist fellow employees to enhance member dining experience
- communicate to the Manager on Duty all situations where a member may express concern or dissatisfaction
- adhere to all safety guidelines and practices throughout the shift
- report any unsafe condition, unsafe act, accidents and/or injuries to the Chef or Manager on Duty
- acknowledge departing members and invite them to return
- complete all closing duties in a timely manner
- maintain knowledge of all standards and procedures stated in the PML Employee Training Packet – Hostess/Host
Job Criteria
Experience
No experience required
Job Location
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