Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
team environment
Job Description
PML is a distinguished private club renowned for its commitment to delivering exceptional member experiences through outstanding service and attention to detail. As a prestigious environment, PML prides itself on fostering a welcoming and refined atmosphere that caters to the diverse needs and expectations of its members. The club offers a variety of amenities, including fine dining, social events, and recreational activities, making it a sought-after community hub for individuals who value quality and exclusivity. Employing a dedicated and professional team, PML ensures that every interaction with members upholds the highest standards of hospitality and personalized service.
The Hostess/Host position at PML plays a critical role in creating a positive first impression and managing the flow of members within the club’s dining facilities. This full-time role is essential in coordinating arrivals, seating, and departures to ensure a seamless and superior member experience. The primary responsibility of the Hostess/Host is to greet members warmly, obtain accurate reservation information, and seat guests efficiently while maintaining the atmosphere of the club. This position requires excellent communication skills, thorough organizational capabilities, and the ability to multitask effectively in a high-paced environment.
A typical day in this role involves collaborating closely with the Manager on Duty and service staff to allocate tables and stations appropriately, managing the seating rotation to optimize service, and handling member inquiries both in-person and via telephone. Additionally, the Hostess/Host maintains the cleanliness and organization of the hostess stand and lobby area, ensuring that the environment remains inviting throughout the shift. Attention to detail and a proactive approach in anticipating member needs and potential issues are crucial for success in this position.
Physical stamina is an important aspect of the job, given the demands of standing for extended periods, carrying trays and supplies, and the need for mobility within the dining area. The ability to communicate effectively with members and team members, remain composed under pressure, and adhere strictly to safety protocols is expected. The Hostess/Host serves as an ambassador for the club and directly influences member satisfaction and return patronage.
This opportunity offers the chance to be part of a prestigious club environment that values professionalism, excellence in service, and teamwork. Candidates will receive training based on the comprehensive PML Employee Training Packet specific to the Hostess/Host role. This role not only promises a rewarding career path within the hospitality industry but also provides an enriching experience working with a diverse and dynamic membership base.
The Hostess/Host position at PML plays a critical role in creating a positive first impression and managing the flow of members within the club’s dining facilities. This full-time role is essential in coordinating arrivals, seating, and departures to ensure a seamless and superior member experience. The primary responsibility of the Hostess/Host is to greet members warmly, obtain accurate reservation information, and seat guests efficiently while maintaining the atmosphere of the club. This position requires excellent communication skills, thorough organizational capabilities, and the ability to multitask effectively in a high-paced environment.
A typical day in this role involves collaborating closely with the Manager on Duty and service staff to allocate tables and stations appropriately, managing the seating rotation to optimize service, and handling member inquiries both in-person and via telephone. Additionally, the Hostess/Host maintains the cleanliness and organization of the hostess stand and lobby area, ensuring that the environment remains inviting throughout the shift. Attention to detail and a proactive approach in anticipating member needs and potential issues are crucial for success in this position.
Physical stamina is an important aspect of the job, given the demands of standing for extended periods, carrying trays and supplies, and the need for mobility within the dining area. The ability to communicate effectively with members and team members, remain composed under pressure, and adhere strictly to safety protocols is expected. The Hostess/Host serves as an ambassador for the club and directly influences member satisfaction and return patronage.
This opportunity offers the chance to be part of a prestigious club environment that values professionalism, excellence in service, and teamwork. Candidates will receive training based on the comprehensive PML Employee Training Packet specific to the Hostess/Host role. This role not only promises a rewarding career path within the hospitality industry but also provides an enriching experience working with a diverse and dynamic membership base.
Job Requirements
- must be able to lift, handle and carry trays, smallwares and equipment weighing up to 25 pounds
- must have a good sense of balance
- be able to bend, kneel, stoop, reach and squat frequently
- must be able to stand and maintain mobility for up to four hours or longer
- must be able to communicate effectively and listen attentively
- must be able to continuously use fingers to operate telephone and point-of-sale equipment
Job Qualifications
- high school diploma or equivalent
- previous experience in a hospitality or customer service role preferred
- strong communication and interpersonal skills
- ability to work in a fast-paced environment
- excellent organizational skills
- ability to multitask and prioritize effectively
- knowledge of rotation seating and reservation systems is an asset
Job Duties
- report to work as indicated on the work schedule and in the correct uniform
- practice positive personal hygiene and cleanliness habits during all work shifts
- obtain staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager on Duty
- complete table/station chart with these assignments
- complete opening and sidework duties of the hostess/host at the start of the shift in a timely manner
- assist the Manager on Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers
- answer the telephone in a timely, pleasant and courteous manner
- correctly take, confirm and document reservations
- recognize and greet arriving members, obtain members’ names, provide names to servers and direct members to the appropriate waiting areas
- escort members to their assigned table, deliver and present menus
- control the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan
- accurately quote waiting times to members and correctly maintain the wait list
- inform Manager on Duty when waiting times are running over quoted times
- maintain cleanliness and organization of the hostess/host stand and lobby area throughout the shift
- assist fellow employees to enhance member dining experience
- communicate to the Manager on Duty all situations where a member may express concern or dissatisfaction
- adhere to all safety guidelines and practices throughout the shift
- report any unsafe condition, unsafe act, accidents and/or injuries to the Chef or Manager on Duty
- acknowledge departing members and invite them to return
- complete all closing duties in a timely manner
- maintain knowledge of all standards and procedures stated in the PML Employee Training Packet – Hostess/Host
Job Criteria
Experience
No experience required
Job Location
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