Job Overview
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Gym membership
Tips
Job Description
This establishment is a well-renowned restaurant that prides itself on delivering exceptional dining experiences through attentive and professional front-of-house (FOH) staff. The restaurant operates in a fast-paced, dynamic environment where teamwork, communication, and customer service excellence are paramount. As a key player in the hospitality industry, this restaurant takes pride in maintaining high standards of cleanliness, uniformity, and operational efficiency. The team members are expected to uphold these values consistently to create an inviting and comfortable atmosphere for patrons. FOH employees form the first point of contact for guests, managing everything from reservations and seating to addressing customer concerns and... Show More
Job Requirements
- Must be able to lift, handle and carry trays, small wares and equipment weighing anywhere from 25 to 100 pounds, depending on position
- must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, small wares and service equipment
- must be able to constantly stand and exert well-paced mobility for a period up to four hours in length
- must be able to communicate effectively and listen attentively to supervisors, employees and guests
- must be able to continuously use fingers to bilaterally operate point-of-sale equipment, prepare and serve food/beverage items
- must be able to work in an environment subject to extreme cold (30 degrees), heat (temperatures above 100 degrees), and loud noises from restaurant equipment and machinery, and fumes, odors, dust and smoke
Job Qualifications
- Effective communication skills
- ability to listen attentively
- ability to work in a fast-paced environment
- teamwork and collaboration skills
- knowledge of standard operating procedures
- previous customer service experience preferred
- basic computer skills for handling reservations and point-of-sale equipment
Job Duties
- Assists the Manager on Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers
- answers the telephone in a timely, pleasant and courteous manner
- correctly takes, confirms and documents reservations
- immediately recognizes and greets arriving guests, obtains guests' names, provides names to servers and directs guests to the appropriate waiting areas
- escorts guests to their assigned table, delivers and presents menus to all guests
- controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan
- accurately quotes waiting times to guests and correctly maintains the wait list
- informs Manager on Duty when waiting time is running over times quoted to our guests
Job Qualifications
Experience
No experience required
Job Location
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