Host/Hostess

Walnut Creek, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $16.90 - $19.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

competitive hourly wage

Employee Discounts

Training and Development

Team-oriented environment

Job Description

The Bay Club Company (TBCC) is a premier provider of world-class club experiences, known for its commitment to excellence in hospitality and customer service. TBCC operates various hospitality venues including restaurants and clubs, where guest satisfaction and a welcoming atmosphere are paramount. The company prides itself on a unique and vibrant culture which is the cornerstone of all operations, known internally as the "Code of Culture." This culture encapsulates a set of values and behaviors that every team member is expected to embody, ensuring a positive, respectful, and engaging environment for both guests and employees alike. The culture encourages respect for tradition, responsibility, teamwork, curiosity, and a relentless pursuit of service excellence. Employment at TBCC offers a dynamic and supportive work environment where employees are empowered to take initiative and contribute to the overall success of the club. The culture is founded on principles like "Respect The Past," "Accept Responsibility," and "Pay It Forward," alongside actionable daily practices such as "Keep It Real," "Think Ahead," "Stay Humble," and "Be Curious." These principles ensure that the team operates as a cohesive unit, delivering consistent, high-quality service that aligns with Pete's Promise which highlights being service forward, ruthlessly consistent, and doing the right thing.

The role of Host/Hostess at TBCC is vital in setting the tone for guests from the moment they enter the restaurant until their departure. This position is responsible for warmly welcoming and professionally seating guests, managing reservations and waitlists, and overseeing guest flow to ensure a seamless dining experience. The Host/Hostess acts as the first point of contact, embodying the company's culture through excellent customer service, clear communication, and teamwork. Duties include managing guest seating, communicating wait times, accommodating special seating requests, and maintaining the cleanliness and organization of the host area. Additionally, the Host/Hostess handles administrative duties like answering phone calls, assisting with inquiries, processing payments, and performing opening or closing procedures. The role requires the ability to anticipate guest needs, collaborate effectively with servers and management, and maintain a safe and clean environment compliant with state and local food safety standards. Candidates should expect variable schedules that may include evenings, weekends, and holidays, reflecting the dynamic nature of the hospitality industry. TBCC offers competitive hourly compensation for this role in the range of $16.90 to $19.00 per hour. This is an excellent opportunity for someone passionate about hospitality, eager to contribute to a high-energy team, and committed to delivering outstanding guest experiences in a supportive and values-driven workplace.

Job Requirements

Ability to read, understand, analyze, and interpret general training manuals, professional journals, or technical procedures
ability to effectively present information and respond to questions from children, managers, associates, members, and the general public
ability to identify problems, collect data, establish facts, and draw valid conclusions
ability to interpret a variety of technical instructions and deal with several abstract and concrete variables
minimum one year of customer service experience
food service industry experience preferred
state Food Handler Certification
Responsible Beverage Service (RBS) state certification
professional, friendly manner and excellent customer service attitude and abilities
strong verbal communication and conflict resolution skills
enthusiastic, responsible, and dependable team player
self-motivated, takes initiative, anticipates the needs of others and willing to acquire new skills
well organized and detail oriented
high cleanliness standards

Job Qualifications

Minimum one year of customer service experience, food service industry experience preferred
state Food Handler Certification
Responsible Beverage Service (RBS) state certification
professional, friendly manner and excellent customer service attitude and abilities
strong verbal communication and conflict resolution skills
enthusiastic, responsible, and dependable team player
self-motivated, takes initiative, anticipates the needs of others and willing to acquire new skills
well organized and detail oriented
high cleanliness standards

Job Duties

Greet guests warmly and professionally as they enter the restaurant
manage reservations, waitlists, and guest flow
escort guests to their tables and provide menus
communicate wait times and accommodate special seating requests
maintain cleanliness and organization of the host stand and entry area
answer phone calls and assist with inquiries or reservations
collaborate with servers and management to ensure smooth service
understand and anticipate the needs of our members and guests
operate cash register, process payments through cash or credit card handling and/or member account charges
perform restaurant opening and/or closing duties as required
maintain a clean, safe work environment according to State and Local food safety standards
communicate timely and follow up as appropriate
actively participate in events, programs, meetings, and training
represent the club in a professional manner through image, dress, communication, and immediate follow through and response
work varied schedules including weekends and holiday hours, days and evenings