Host/Hostess

Honolulu, HI, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $12.50 - $17.25

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Career development opportunities

team environment

Job Description

The LineUp at Wai Kai is a premier waterfront destination located in Ewa Beach, Hawai'i, known for its exceptional dining experiences and welcoming atmosphere. As a vibrant establishment in the Food & Beverage industry, The LineUp at Wai Kai prides itself on providing memorable guest interactions that blend excellent hospitality with an organized and polished approach to service. The venue offers a blend of ambiance, delicious cuisine, and highly attentive, guest-focused service, making it a beloved spot for both locals and visitors. The company’s commitment to excellence is reflected in its well-trained team, clear operational standards, and a collaborative work environment that supports continuous growth and professionalism among its staff.

This part-time, hourly Host/Hostess position is integral to setting the tone for each guest's experience from the moment they arrive at The LineUp at Wai Kai. Serving as the first point of contact, hosts and hostesses are responsible for warmly welcoming guests, managing reservations, and coordinating seating arrangements to ensure a smooth front-of-house operation. This role is ideal for individuals who are enthusiastic about engaging with people, excel at maintaining composure during busy service periods, and take pride in creating an organized and inviting dining environment. With opportunities to work peak shifts, weekends, and special events, this position offers valuable experience in guest service and the operational aspects of restaurant management.

Hosts and hostesses at The LineUp at Wai Kai are expected to have strong organizational skills to handle reservation systems and seating layouts efficiently. They must also have the ability to anticipate guest needs and respond promptly, maintaining professional communication with guests, team members, and management alike. Additionally, candidates will be trained to exercise good judgment in potentially sensitive situations, such as identifying intoxicated guests and escalating concerns as appropriate. The role also encompasses maintaining cleanliness and organization at the host stand and other front-of-house areas, along with supporting the overall restaurant team to ensure that guest dining areas remain pristine and ready for service.

Working at The LineUp at Wai Kai means joining a supportive and collaborative Food & Beverage team that values clear standards and communication. Employees benefit from gaining experience with reservations, floor plans, and front-of-house operations, which can provide a strong foundation for further career development in hospitality. The position supports a professional yet friendly environment where all team members work together to deliver exceptional guest experiences that reflect the venue's premier status in the Hawaiian waterfront dining scene.

Job Requirements

Willingness to work long hours as needed
ability to stand, walk, bend, and kneel for extended periods
ability to lift up to 25 lbs occasionally
ability to perform frequent physical movements while supporting guest service
minimum six months of host or hostess experience preferred
ServSafe certification preferred

Job Qualifications

Strong verbal and written communication skills
strong organizational skills and ability to multitask
ability to remain focused, calm, and professional during busy service periods
ability to exercise sound judgment and maintain service flow
ability to work independently with minimal supervision while supporting a team environment
ServSafe certification preferred
previous host or hostess experience preferred (minimum six months), but not required

Job Duties

Greet all guests warmly and professionally in accordance with Food & Beverage standards
manage the seating process, including confirming reservations, plotting floor plans, and managing reservation inventory
answer guest questions regarding reservations, menus, hours, and general restaurant information
anticipate guest needs and respond promptly, even during high-volume service
maintain complete knowledge of the reservation system and seating layout
legibly document reservations when systems are unavailable and communicate updates to the team
maintain knowledge of table and lounge numbers, sections, capacities, menus, and hours of operation
exercise good judgment when identifying potentially intoxicated guests and escalate concerns appropriately
set up, clean, and maintain the host stand, menus, seating areas, and front-of-house equipment
complete opening and closing duties, including restocking items and preparing the host area for service
assist the restaurant team with maintaining cleanliness of tabletops and guest areas
ensure assigned stations and service areas are clean and properly maintained
communicate clearly and professionally with guests, management, and team members
work cohesively with servers, bartenders, and kitchen staff to support smooth service flow
maintain confidentiality of guest information at all times
perform additional duties as assigned to support Food & Beverage operations