Job Overview
Employment Type
Full-time
Part-time
Hourly
Benefits
Dental Insurance
employee discount
Health Insurance
Referral program
Pet insurance
Flexible spending account
Commuter assistance
Employee assistance program
Disability insurance
Paid Time Off
Vision Insurance
Retirement Plan
Life insurance
Job Description
Bon Appetit Management Company is a prominent foodservice provider operating more than 1,000 cafés across the United States. These locations span a variety of environments, including corporations, universities, museums, and several public restaurants. Renowned for its commitment to socially and environmentally responsible sourcing, Bon Appetit leads the industry in utilizing sustainable seafood, cage-free eggs, and fresh, local ingredients. The company prides itself on cooking everything from scratch, ensuring quality and freshness in every meal served. Bon Appetit is part of Compass Group, a global leader in the foodservice industry dedicated to diversity, inclusion, and creating rewarding career opportunities for its employees.
This particular role focuses on the position of a Dining Room Host/Hostess, integral to delivering an exceptional dining experience. The job involves welcoming residents and guests into the dining room, managing seating arrangements efficiently, and providing excellent customer service throughout their visit. This position requires an individual with exceptional communication skills, a warm and friendly demeanor, and the ability to handle multiple customer service situations with patience and flexibility.
The Dining Room Host/Hostess acts as the first point of contact for guests, setting the tone for their dining experience by greeting them promptly and directing them to their tables. Additionally, this role is responsible for supervising food-service associates within the dining room to ensure proper customer service, adherence to food handling, and sanitation procedures. Training new team members also falls under the duties of this position, helping to maintain high standards of service and safety.
The role demands a high level of sensitivity and confidentiality, especially regarding any personal or medical information shared by guests. During emergency situations, the Dining Room Host/Hostess must demonstrate knowledge of safety procedures and assist in evacuating guests promptly and safely. Beyond greeting and seating duties, the position includes occasional bussing and food service while maintaining safety and sanitation standards. Equipment operation is sometimes required, including handling fire extinguishers, telephones, and various beverage machines.
Bon Appetit values its associates by offering competitive wages tied to experience, comprehensive benefits for both full-time and part-time employees, and opportunities for career growth and development. Internal employee referral bonuses provide additional incentives. The environment fosters teamwork across departments, especially during special events or functions, ensuring smooth and enjoyable experiences for guests. This role requires dedication to maintaining a clean, safe, and welcoming environment that aligns with Bon Appetit's commitment to quality and sustainability.
This particular role focuses on the position of a Dining Room Host/Hostess, integral to delivering an exceptional dining experience. The job involves welcoming residents and guests into the dining room, managing seating arrangements efficiently, and providing excellent customer service throughout their visit. This position requires an individual with exceptional communication skills, a warm and friendly demeanor, and the ability to handle multiple customer service situations with patience and flexibility.
The Dining Room Host/Hostess acts as the first point of contact for guests, setting the tone for their dining experience by greeting them promptly and directing them to their tables. Additionally, this role is responsible for supervising food-service associates within the dining room to ensure proper customer service, adherence to food handling, and sanitation procedures. Training new team members also falls under the duties of this position, helping to maintain high standards of service and safety.
The role demands a high level of sensitivity and confidentiality, especially regarding any personal or medical information shared by guests. During emergency situations, the Dining Room Host/Hostess must demonstrate knowledge of safety procedures and assist in evacuating guests promptly and safely. Beyond greeting and seating duties, the position includes occasional bussing and food service while maintaining safety and sanitation standards. Equipment operation is sometimes required, including handling fire extinguishers, telephones, and various beverage machines.
Bon Appetit values its associates by offering competitive wages tied to experience, comprehensive benefits for both full-time and part-time employees, and opportunities for career growth and development. Internal employee referral bonuses provide additional incentives. The environment fosters teamwork across departments, especially during special events or functions, ensuring smooth and enjoyable experiences for guests. This role requires dedication to maintaining a clean, safe, and welcoming environment that aligns with Bon Appetit's commitment to quality and sustainability.
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or food service
- ability to communicate effectively
- ability to work collaboratively with team members
- willingness to learn and follow safety procedures
- ability to handle confidential information with discretion
- physical ability to stand and walk for extended periods
- flexibility to work varied shifts including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in a customer service or food service role preferred
- strong communication skills
- ability to work well with others
- ability to maintain confidentiality
- basic knowledge of food safety and sanitation preferred
- ability to learn and operate necessary equipment
- flexibility to work various shifts including evenings, weekends, and holidays
- ability to remain calm and professional in stressful situations
Job Duties
- Promptly and warmly greets and directs guests to their tables based on availability or desired seating arrangements
- helps create an overall enjoyable dining experience and promotes a safe, clean and neat environment for guests and other associates
- exhibits exceptional communications skills
- gets along well with others, demonstrates flexibility and patience
- possesses an interest in people
- maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared
- supervises the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed
- helps train new food-service team members
- supervises the closing of the assigned dining room
- ensures side work and station setup is properly completed
- demonstrates knowledge of emergency safety procedures and helps evacuate guests to safety in the event of fire or other emergency
- assists with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards
- may be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines
- works with staff of other departments to perform job duties and during special events or functions
- performs other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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