Job Overview
Compensation
Hourly
Range $10.25 - $14.50
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Job Description
The hiring establishment is a dynamic restaurant focused on delivering an exceptional dining experience through attentive and courteous customer service. Known for its welcoming atmosphere and dedication to customer satisfaction, this restaurant emphasizes efficient operation and team collaboration to maintain high service standards. The restaurant values employees who are flexible, reliable, and team-oriented, creating an environment where both guests and staff feel valued and comfortable. With attention to detail in everything from greeting guests to ensuring food presentation meets company standards, this establishment is committed to quality and compliance with all health regulations.
The role available is that of a Host/Hostess, a critical position within the service team responsible for greeting and seating customers. This individual is the first point of contact for guests, setting the tone for their entire dining experience. Responsibilities include managing seating arrangements, taking to-go orders, handling payments in accordance with cash handling procedures, and assisting other service staff as needed to maintain smooth restaurant operations. The host/hostess also monitors customer satisfaction by addressing complaints and suggestions promptly and ensuring the hostess area remains clean and well-stocked. This position requires strong communication skills and the ability to multitask in a fast-paced environment. The host/hostess must be capable of recognizing different monetary denominations and adhere to company timing standards for greeting and seating guests. Flexibility, reliability, and teamwork are essential qualities, as is the physical mobility necessary to perform duties efficiently within the work area. Additionally, adherence to all health regulations concerning food handling is mandatory. This role offers an opportunity to be part of a supportive and customer-focused team in a reputable restaurant setting, with the aim of enhancing guest experiences through excellent service.
The role available is that of a Host/Hostess, a critical position within the service team responsible for greeting and seating customers. This individual is the first point of contact for guests, setting the tone for their entire dining experience. Responsibilities include managing seating arrangements, taking to-go orders, handling payments in accordance with cash handling procedures, and assisting other service staff as needed to maintain smooth restaurant operations. The host/hostess also monitors customer satisfaction by addressing complaints and suggestions promptly and ensuring the hostess area remains clean and well-stocked. This position requires strong communication skills and the ability to multitask in a fast-paced environment. The host/hostess must be capable of recognizing different monetary denominations and adhere to company timing standards for greeting and seating guests. Flexibility, reliability, and teamwork are essential qualities, as is the physical mobility necessary to perform duties efficiently within the work area. Additionally, adherence to all health regulations concerning food handling is mandatory. This role offers an opportunity to be part of a supportive and customer-focused team in a reputable restaurant setting, with the aim of enhancing guest experiences through excellent service.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to handle cash accurately
- Effective communication skills
- Ability to multitask in a busy environment
- Physical stamina to stand and move for extended periods
- Must comply with local health and safety regulations
Job Qualifications
- Must be able to observe and differentiate between monetary denominations
- Ability to communicate with guests
- Flexible and reliable
- Team player
- Must have sufficient mobility to move and/or operate in work area
- Must be able to observe and ensure product is prepared and presented to company requirements
- Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Job Duties
- Greets and welcomes all customers immediately upon arrival and verifies number in their party
- Determines special needs, e.g., high chairs, special menus
- Collects payment from customers immediately, in accordance with established cash handling procedures
- Inquires about food/service satisfaction and handles customer complaints/suggestions appropriately
- Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day
- Keeps hostess area stocked and clean, e.g., to-go items and bakery products
- Handles incoming telephone calls immediately, and takes to-go orders as appropriate
- Maintains proper supply of clean menus
- Periodically supplies customers with initial beverage suggestions and provides beverage orders and refills
- Assists service personnel in cleaning and setting tables
- Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received
- Assists other service personnel as needed
Job Criteria
Experience
No experience required
Job Location
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