Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $16.00 - $26.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
employee discount
flexible schedule
Meal allowance
Job Description
This position is with a well-established restaurant brand known for its commitment to excellent customer service and high-quality dining experiences. The company operates in multiple locations and focuses on providing a welcoming atmosphere for guests while maintaining efficient and courteous service throughout the dining experience. The restaurant prides itself on excellent food quality, attentive staff, and a friendly environment suitable for families, friends, and business gatherings. Employment for this position is typically part-time or full-time, with wages ranging from $16.00 to $26.00 per hour. The actual pay varies based on factors such as experience, education, location, applicable minimum wage, sales volume, hours worked, and potential overtime.
The role involves working as a greeter and host within the restaurant. This individual is crucial to the guest experience, responsible for warmly welcoming customers upon their arrival and ensuring that their seating needs are met promptly and efficiently. The position requires attention to detail in handling special requests such as accommodating children with high chairs or providing special menus. The host also manages the front area by seating guests, collecting payments, answering phone calls, and assisting service personnel with table preparations and cleanliness. They play an essential role in communication by fielding guest complaints or suggestions and escalating any concerns to management appropriately to ensure customer satisfaction and retention.
This position demands a professional demeanor, excellent communication skills, and flexibility to adapt to the dynamic environment of a busy restaurant. Individuals in this role should be team players who can multitask during peak hours while maintaining a friendly and courteous attitude toward both guests and team members. The job also includes handling cash transactions according to company policies, supporting staff with beverage service, and maintaining a clean, organized hostess area stocked with items like menus and to-go products. Overall, this role is designed for those who are passionate about hospitality and thrive in a fast-paced, customer-focused environment.
The role involves working as a greeter and host within the restaurant. This individual is crucial to the guest experience, responsible for warmly welcoming customers upon their arrival and ensuring that their seating needs are met promptly and efficiently. The position requires attention to detail in handling special requests such as accommodating children with high chairs or providing special menus. The host also manages the front area by seating guests, collecting payments, answering phone calls, and assisting service personnel with table preparations and cleanliness. They play an essential role in communication by fielding guest complaints or suggestions and escalating any concerns to management appropriately to ensure customer satisfaction and retention.
This position demands a professional demeanor, excellent communication skills, and flexibility to adapt to the dynamic environment of a busy restaurant. Individuals in this role should be team players who can multitask during peak hours while maintaining a friendly and courteous attitude toward both guests and team members. The job also includes handling cash transactions according to company policies, supporting staff with beverage service, and maintaining a clean, organized hostess area stocked with items like menus and to-go products. Overall, this role is designed for those who are passionate about hospitality and thrive in a fast-paced, customer-focused environment.
Job Requirements
- Must be able to observe and differentiate between monetary denominations
- ability to communicate with guests
- flexible and reliable
- team player
- must have sufficient mobility to move and or operate in work area
- must be able to observe and ensure product is prepared and presented to company requirements
- must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Job Qualifications
- Ability to observe and differentiate monetary denominations
- effective communication skills with guests
- flexible and reliable
- team player
- sufficient mobility to move and operate in the work area
- ability to observe and ensure product is prepared and presented according to company standards
- compliance with state, county, or municipal health regulations pertaining to food handling
Job Duties
- Greets and welcomes customers immediately upon arrival and verifies party size
- determines special needs such as high chairs or special menus
- collects payment from customers in accordance with cash handling procedures
- inquires about food and service satisfaction and handles complaints or suggestions appropriately
- seats customers at appropriate tables or booths and introduces daily specials
- keeps hostess area stocked and clean including to-go items and bakery products
- handles incoming telephone calls and takes to-go orders
- maintains a proper supply of clean menus
- periodically suggests initial beverages and provides beverage orders and refills
- assists service personnel in cleaning and setting tables
- resolves complaints promptly and notifies manager of any issues
- assists other service personnel as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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