Host/Hostess - (Expired Job)

Lufkin, TX, USA|Onsite

This job is no longer active

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Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $8.75 - $12.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive hourly wage

Tip pool

Health Insurance

Dental Insurance

Vision Insurance

Paid vacation

Opportunities for advancement

Job Description

Join the Jalapeno Tree family and become a part of the Pepper Posse. The Jalapeno Tree is a well-established Mexican restaurant known for its Crazy Good Mexican Food served in a warm, family-friendly atmosphere. The restaurant prides itself on delivering exceptional guest experiences with a focus on high-quality ingredients and exemplary service. As a vibrant and dynamic dining establishment, the Jalapeno Tree has earned a reputation for its authentic flavors, welcoming environment, and community-oriented approach. Whether you're a guest looking to enjoy a casual meal with family or a venue for special gatherings, the Jalapeno Tree provides a lively, enjoyable setting for all ages. As an employer, the Jalapeno Tree offers competitive wages, a supportive work environment, and opportunities for growth and advancement within the company. They value energetic and motivated individuals who are passionate about hospitality and dedicated to providing top-notch service from the moment guests enter the door.

The role of Host/Hostess is a crucial position at the Jalapeno Tree, serving as the first point of contact for guests when they arrive. This role involves warmly greeting guests, managing seating arrangements, and coordinating the waitlist to ensure an efficient and pleasant dining experience. The Host/Hostess plays a key role in maintaining the flow of the dining room, communicating wait times accurately, and supporting the restaurant team by handling to-go and curbside orders. This position requires excellent interpersonal skills, strong organizational abilities, and the capacity to work in a fast-paced environment. Duties include managing the seating chart alongside servers and bussers to optimize table turnover while minimizing wait times, addressing guest inquiries, and handling any concerns with professionalism and empathy. Additionally, the Host/Hostess is responsible for keeping the entrance and waiting areas tidy and welcoming, helping create a positive first impression that sets the tone for the guest's entire visit. This role offers the chance for individuals to develop valuable skills in customer service, teamwork, and restaurant operations, with opportunities for advancement within the Jalapeno Tree team. Employment typically requires a flexible schedule including evenings, weekends, and holidays, aligning with the restaurant’s busy hours.

Job Requirements

Must be at least 16 years of age
Basic mathematic skills and ability to handle cash and operate a POS system accurately
Ability to work in a fast-paced environment and handle multiple tasks
Strong knowledge of cooking techniques, food safety, and kitchen equipment
Ability to work efficiently under pressure and handle multiple tasks simultaneously
Strong attention to detail and commitment to cleanliness
Excellent organizational and time management abilities
Ability to work flexible hours including evenings, weekends, and holidays
Texas Food Handlers Certification
TABC certification for serving alcohol if 18 years of age
Ability to stand for prolonged periods, move at a rapid pace, bend, twist, and lift products weighing up to 35 pounds

Job Qualifications

Must be at least 16 years of age
Basic mathematic skills and ability to handle cash and operate a POS system accurately
Ability to work in a fast-paced environment and handle multiple tasks
Excellent organizational and time management abilities
Strong attention to detail and commitment to cleanliness
Ability to work flexible hours including evenings, weekends, and holidays
Texas Food Handlers Certification
TABC certification for serving alcohol if 18 years of age
Previous experience as a host/hostess or in a customer service role preferred but not required
Working knowledge of point-of-sale systems preferred
High school diploma or GED preferred

Job Duties

Warmly welcome guests as they arrive, creating a positive first impression
Escort guests to their tables and provide menus
Answer incoming phone calls, take and fill to-go and curbside orders, clean, organize and stock menus, and perform other assigned side work
Track table status and manage the seating chart to ensure efficient and balanced table assignments
Coordinate with servers and bussers to optimize table turnover and minimize wait times
Take names and phone numbers for the waiting list and quote accurate wait times to guests when tables are not immediately available
Clearly communicate wait times and manage guest expectations, providing updates as needed
Address guest inquiries and concerns promptly and professionally
Maintain a clean and organized host/hostess station and waiting area
Collaborate with servers and kitchen staff to ensure smooth operations, relaying special requests or issues
Handle guest complaints or issues with empathy and efficiency, escalating to management if necessary