Host/Hostess

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $10.75 - $15.00
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Work Schedule

Flexible
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Benefits

competitive salary
weekly pay
Paid sick leave
flexible schedules
health benefits
wealth benefits
Dining Discounts
Career advancement opportunities

Job Description

This position is offered by a well-established dining restaurant that prides itself on providing a high-volume, fast-paced, and guest-centric environment. The establishment focuses on delivering a fresh dining experience that embraces the concept of living well. This company is known for its commitment to genuine hospitality and its ability to create exceptional dining experiences by making every guest feel welcomed the moment they arrive. The restaurant operates in multiple locations, which is why the pay for this position will vary depending on the location. Team members are offered competitive salaries with weekly pay, which reflects the company's dedication to rewarding its staff fairly. In addition to the wages, employees receive paid sick leave, accruing one hour for every thirty hours worked, up to forty hours per calendar year. Flexible scheduling is offered to accommodate various personal needs, ensuring team members can balance work and life effectively. Furthermore, health and wealth benefits are provided, alongside dining and other discounts that enhance the overall compensation package and promote employee wellbeing. The company strongly supports career advancement opportunities, encouraging team members to grow and develop their skills within the organization.

The role itself centers around working collaboratively in a team-oriented setting where the pace is brisk, and guest satisfaction is the foremost priority. The primary responsibility is to foster an inviting atmosphere by demonstrating genuine hospitality and ensuring that every guest experiences a warm welcome at the door. This involves engaging guests in friendly conversation while seating them promptly, thereby setting the stage for a pleasant dining experience from the outset. The person in this role will introduce guests to their servers seamlessly, creating a smooth transition that maintains a high level of customer satisfaction. During peak times, it is essential to efficiently manage the restaurant's waiting list, accurately communicating expected wait times to guests to set clear expectations. Additionally, the role requires sincere gratitude expressed to guests as they leave, extending an invitation to return, which helps build loyalty and repeat business. Maintaining cleanliness and sanitization of guest touchpoints throughout the restaurant is also a critical aspect of the position to ensure a safe and enjoyable environment. Overall, this role is ideal for enthusiastic individuals who enjoy working in a dynamic setting and are passionate about providing excellent customer service while contributing to a positive, team-driven culture.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in hospitality or customer service preferred
  • Excellent communication skills
  • Ability to work in a fast-paced environment
  • Physical ability to stand and clean for extended periods
  • Friendly and approachable demeanor
  • Willingness to work flexible schedules

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a hospitality or customer service role preferred
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced team environment
  • Positive attitude and a genuine desire to provide excellent guest experiences
  • Ability to stand for extended periods and perform physical tasks such as cleaning

Job Duties

  • Work in a team-oriented high-volume fast-paced guest-centric environment
  • Demonstrate genuine hospitality and welcome guests at the door
  • Engage in friendly conversation while seating guests in a timely fashion
  • Introduce guests to their server
  • Manage restaurant waiting list during high volume to set guest expectations accurately
  • Sincerely thank guests as they leave and invite them to return
  • Clean and sanitize guest touch points in the restaurant

Job Criteria

Experience

Entry Level (1-2 years)


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