Host/Hostess

Marshall, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $9.75 - $13.75

Work Schedule

Standard Hours

Day Shifts

Benefits

competitive hourly wage

Tip pool

Health Insurance

Dental Insurance

Vision Insurance

Paid vacation

Opportunities for advancement

Job Description

Jalapeno Tree is a vibrant and family-friendly Mexican restaurant known for delivering Crazy Good Mexican Food with a warm and inviting atmosphere. The restaurant prides itself on using high-quality ingredients and providing exemplary service to every guest who walks through its doors. As a dining establishment that values community and excellent dining experiences, Jalapeno Tree fosters a culture where team members, referred to affectionately as the Pepper Posse, work together to create memorable moments for guests. The restaurant’s commitment to quality food and service makes it a popular choice for families and individuals looking to enjoy flavorful Mexican cuisine in a welcoming environment.

We are currently seeking an enthusiastic and motivated Host/Hostess to join our Pepper Posse family. The Host/Hostess role is a key position within the restaurant, acting as the first point of contact for guests as they arrive. In this role, you will warmly greet guests, manage seating arrangements, and handle the waitlist with professionalism and grace. Your ability to create a positive first impression will set the tone for the entire dining experience. You will coordinate closely with servers and bussers to ensure efficient table turnover and balance seating assignments to optimize guest flow. Accurate communication of wait times and attentive management of guest expectations are essential responsibilities, as is addressing any guest inquiries or concerns with empathy. This role requires excellent organizational skills to maintain a clean and welcoming host station and to support the seamless operation of the dining room. The Host/Hostess will also answer phone calls, take and fulfill to-go and curbside orders, and perform various side duties as assigned. This is a dynamic role perfect for energetic individuals who thrive in fast-paced hospitality environments and are passionate about delivering outstanding guest experiences.

As a valued member of the Jalapeno Tree team, you will enjoy a competitive hourly wage plus tips, along with health, dental, and vision insurance, paid vacation, and opportunities for career advancement within the company. We invite you to bring your positive attitude, excellent communication skills, and dedication to service excellence to our Pepper Posse and help us continue to provide memorable Mexican dining experiences to our guests.

Job Requirements

High school diploma or equivalent
Prior experience in customer service or hospitality preferred
Ability to stand for long periods
Excellent verbal communication skills
Available to work flexible hours including weekends and holidays
Ability to remain calm and courteous under pressure

Job Qualifications

Prior experience in a host or customer service role preferred
Excellent communication and interpersonal skills
Ability to multitask and manage time effectively
Friendly and approachable demeanor
Ability to work in a fast-paced environment
Strong organizational skills
Basic knowledge of the restaurant menu and specials is a plus

Job Duties

Warmly welcome guests as they arrive creating a positive first impression
Escort guests to their tables and provide menus
Answer incoming phone calls take and fill to-go and curbside orders clean organize and stock menus and perform other assigned side work
Track table status and manage the seating chart to ensure efficient and balanced table assignments Coordinate with servers and bussers to optimize table turnover and minimize wait times
Take names and phone numbers for the waiting list and quote accurate wait times to guests when tables are not immediately available
Clearly communicate wait times and manage guest expectations Provide updates as needed and ensure guests are informed of any changes
Address guest inquiries and concerns promptly and professionally Provide information about the menu and specials as needed
Maintain a clean and organized host station Ensure that the waiting area and entrance are tidy and welcoming
Collaborate with servers and kitchen staff to ensure smooth operations Relay any special requests or issues to the appropriate team members
Handle guest complaints or issues with empathy and efficiency escalating to management if necessary