HOST/HOSTESS

Hotel Nikko San Francisco is a luxury hotel situated just off Union Square in downtown San Francisco, renowned for its exceptional service and sophisticated ambiance. With 532 guest rooms and suites, along with 22,000 square feet of meeting and banquet space, this prestigious establishment offers guests a memorable and upscale hospitality experience. The hotel features five distinct food and beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko. Proudly ranked among the "Best Places to Work" and "Best and Brightest Companies to Work For" in the San Francisco Bay Area, Hotel Nikko cultivates a vibrant staff culture based on five core values: Service, Collaboration, Credibility, Achievement, and Fun. Employees at Hotel Nikko enjoy a dynamic yet supportive environment aimed at delivering outstanding customer experiences while fostering personal and professional growth.

The role of Host or Hostess at Hotel Nikko San Francisco is a pivotal position focused on being the initial point of contact for guests arriving at the hotel’s dining establishments. This full-time, hourly role demands an energetic and personable individual with strong organizational and interpersonal skills to ensure guests receive a warm welcome and positive dining experience from arrival through departure. Responsibilities range from greeting guests warmly, including recognizing returning patrons by name, managing reservations, providing accurate wait times, and escorting guests to their tables or bar seats. The host also facilitates a smooth flow in the dining area by coordinating closely with wait staff on seating arrangements and availability.

This position requires a flexible schedule with availability during evening shifts, weekends, and holidays, reflecting the dynamic demand of the hospitality industry. Hosts will need to stand for extended periods and perform tasks involving walking, lifting, and reaching within a fast-paced environment. Knowledge or willingness to obtain California Food Handler Certification and Responsible Beverage Service certification is essential. Candidates should possess a genuine ability to interact professionally and courteously with guests, demonstrating both enthusiasm and resilience under pressure. A vital aspect of the job is making swift, informed decisions to enhance guest satisfaction. Hotel Nikko also values team players who can assist wait staff as needed and cater to guests requiring additional attention, such as children or the elderly.

Hotel Nikko offers competitive salaries alongside comprehensive benefits including zero-deductible medical plans, dental and vision coverage, PTO, paid holidays, life insurance, 401K matching, and various employee perks such as discounts on lodging, dining, and recreational activities. The hotel’s commitment to creating fantastic memories for guests is matched by its dedication to supporting and recognizing employee contributions. This role is ideal for individuals passionate about hospitality and eager to contribute to a celebrated luxury hotel environment known for delivering exceptional guest experiences and career development opportunities.