Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $16.00 - $19.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Training and development programs
Team-oriented environment

Job Description

This job opportunity is with a prominent restaurant known for its commitment to providing exceptional dining experiences through attentive service and a welcoming atmosphere. As a restaurant that values guest satisfaction and operational excellence, the establishment takes pride in maintaining a professional and hospitable environment where every guest feels valued from the moment they arrive. The restaurant employs a range of dedicated team members who contribute to its reputation as a top dining destination. The establishment fosters a team-oriented culture where each employee is empowered to deliver their best work while supporting their colleagues. While specific employment type and salary details are not explicitly stated, it is typical for hostess positions in similar restaurants to be full-time or part-time with hourly wages that may include tips or service incentives depending on location and performance.

The role of the hostess is a vital front-of-house position that serves as the first point of contact for guests arriving at the restaurant. As a hostess, you will greet and escort guests to their tables, ensuring they feel welcome and comfortable. You will be responsible for managing the host desk, keeping menus and the surrounding area tidy and organized, and handling phone inquiries and reservations through the Open Table system. Your ability to maintain clear communication between guests, management, and team members is critical in delivering smooth service and enhancing the overall dining experience. This position requires a friendly and professional demeanor along with the capacity to manage stressful situations with grace and efficiency. Physically, the hostess role demands stamina to stand, walk, and move throughout the dining area, as well as the capability to lift and carry items weighing up to 40 pounds. The ideal candidate will have experience with restaurant operations, service equipment, and guest relations to navigate the dynamic pace of the restaurant effectively. This job also demands flexibility in scheduling to accommodate the restaurant's operational needs. Overall, this position offers an excellent opportunity to join a highly-regarded restaurant team where customer service skills, teamwork, and a polished professional appearance are valued.

Job Requirements

  • Graduation from high school or equivalent
  • Basic knowledge of restaurant operations and guest services
  • Ability to communicate effectively with guests and team members
  • Physical ability to sit stand reach bend stoop and lift up to 40 pounds
  • Flexibility to work varying schedules reflecting the business needs of the facility
  • Strong customer service and conflict resolution skills
  • Ability to work under pressure and handle stressful situations

Job Qualifications

  • High school diploma or equivalent
  • Knowledge of restaurant operations service equipment and guest relations
  • Ability to read the English language to fully comprehend guest requests memos reservations promotional materials event orders and similar written materials
  • Ability to move throughout a crowded room to seat guests
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner involving active listening empathy and providing solutions
  • Must maintain a neat clean and well-groomed appearance according to company standards

Job Duties

  • Meet and greet guests as they arrive and escort them to their table and present menu
  • Maintain host desk and all menus tidy clean neat
  • Receive record and make any necessary arrangements for reservations and special functions in the restaurant
  • Maintain an open line of communication between guests management and other team members
  • Observe all safety procedures during the execution of assigned duties
  • Work efficiently as a team

Job Criteria

Experience

Mid Level (3-7 years)


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