HOST/HOSTESS

Anchorage, AK, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $12.25 - $17.25

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Paid Time Off

meal discounts

Employee Discounts

Retirement Plan

flexible schedule

Training and Development

Job Description

The Wildbirch Hotel is a distinguished hospitality establishment that emphasizes an authentic Alaskan-inspired experience coupled with warm and memorable guest service. Located in a picturesque setting, the hotel combines comfortable accommodations, exceptional dining, and a welcoming atmosphere that celebrates the joy of life. It strives to offer guests an unforgettable stay through genuine hospitality that not only caters to their basic needs but also connects them to the unique culture and natural beauty of Alaska. The Wildbirch Hotel is committed to maintaining high standards in every aspect from room accommodations to dining experiences, making it a favored destination for travelers seeking an exceptional stay.

The role of a host/hostess at The Wildbirch Hotel is crucial to ensuring that guests feel welcomed and valued from the moment they arrive. This position requires providing friendly and responsive service to create an exceptional dining experience by warmly greeting guests, efficiently managing seating arrangements, and maintaining excellent communication with servers, kitchen staff, and management. The host/hostess is the first point of contact for guests arriving at the restaurant, responsible for opening doors, providing menus, taking reservations, and handling waiting lists when seating is limited. In addition to managing the flow of guests, the role involves addressing guest inquiries and concerns, ensuring the cleanliness and readiness of dining and restroom areas, and upholding the hotel’s mission by acting consistently with its values.

The position demands a high level of interpersonal skills, organization, and the ability to multitask in a dynamic environment. Additional duties may include operating cash registers for to-go orders, supervising dining room staff activities to ensure prompt service, and assisting with food and beverage service when necessary. The host/hostess must be proficient with point-of-sale systems and reservation software, demonstrating flexibility by filling in for fellow employees to maintain a seamless operation.

This employment opportunity at The Wildbirch Hotel is ideal for someone passionate about hospitality and dedicated to creating memorable experiences for guests. While the role demands attention to detail and professionalism, it also offers a dynamic and friendly work environment where teamwork and guest satisfaction are top priorities. Candidates will enjoy working with various technologies used in the hospitality industry including POS systems, credit card processing, and scheduling software which are integral to efficient restaurant operations. Overall, this position is an essential part of the hotel’s mission to provide authentic hospitality and celebrate life’s joys through exceptional service and guest care.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Basic computer skills including POS software
Strong communication skills
Ability to stand for extended periods
Friendly and approachable demeanor
Ability to work flexible hours including evenings and weekends

Job Qualifications

High school diploma or equivalent
Previous experience in a customer service or hospitality role preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Basic knowledge of point-of-sale systems and reservation software
Ability to handle guest complaints professionally
Team-oriented mindset
Flexibility to work various shifts including evenings, weekends, and holidays

Job Duties

Promote, work, and act in a manner consistent with the mission of The Wildbirch Hotel
Warmly and graciously greet all guests and seat them at tables or in waiting areas
Open the front door for guests entering or leaving the restaurant when possible
Provide guests with menus and inform them of their server's name upon seating
Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited
Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
Locate waiting parties when tables become available
Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation
Answer telephone calls and respond to inquiries or transfer calls
Receive and record guests' dining reservations
Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed
Inspect dining and serving areas to ensure cleanliness and proper setup
Inform guests of establishment specialties and features
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
Direct guests to coatrooms and waiting areas such as lounges
Relay messages to servers and bussers as needed
Thank guests as they leave and invite them to return
Attend all scheduled employee meetings and offer suggestions for improvement
Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant
Fill-in for fellow employees where needed to ensure guest service standards and efficient operations
Take and prepare to-go orders
Operate cash registers to accept payments for food and beverages
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
Assist with preparing and serving food and beverages