Denny's logo

Host/Hostess

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $16.90 - $18.59
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
401(k) Plan
Training and Development

Job Description

Denny's is a well-established restaurant chain known for its round-the-clock family dining and welcoming atmosphere. As a staple in the quick-service and casual dining industry, Denny's prides itself on offering a wide variety of menu options that cater to diverse tastes and dietary preferences. The company has built its reputation on providing a warm and hospitable environment where guests feel at home, making every dining experience memorable. With numerous locations across the country, Denny's continues to emphasize quality customer service, innovative menu offerings, and a friendly atmosphere that appeals to people of all ages.

The role of a Host or Hostess at Denny's is pivotal in creating that exceptional dining experience. Serving as the first and last point of contact for guests, the Host or Hostess is responsible for warmly greeting customers, managing seating arrangements, and ensuring that each guest feels valued and welcomed from the moment they arrive until they leave. This position demands a "Guests First" attitude and a genuine desire to engage guests in friendly conversation. Alongside greeting guests, the Host or Hostess performs various duties such as suggesting new menu items, handling payments, assisting with beverage orders including specialty coffees, and maintaining a clean and organized hosting area. This role requires someone who is proactive and willing to assist team members without prompt, ensuring smooth restaurant operations and total guest satisfaction.

The typical pay range for this role is between $16.90 and $18.59 per hour, reflecting compensation according to location and experience. Denny's is committed to fostering an inclusive work environment and provides equal employment opportunities regardless of various personal characteristics. They also participate in E-Verify to validate employment eligibility, emphasizing compliance with federal regulations. This position is ideal for individuals passionate about customer service in a dynamic restaurant environment, looking to be part of a supportive and engaging team where their contribution directly impacts guest satisfaction and restaurant success. By joining Denny's as a Host or Hostess, one becomes an essential part of a company dedicated to quality, hospitality, and community involvement, gaining valuable experience in the food service industry while working in a friendly and fast-paced setting.

Job Requirements

  • Minimum age requirement of 18 years
  • ability to stand for extended periods
  • availability to work flexible hours including weekends and holidays
  • reliable transportation to work location
  • ability to handle cash transactions accurately
  • strong customer service orientation
  • ability to communicate clearly and professionally
  • physical ability to perform cleaning and light lifting tasks

Job Qualifications

  • High school diploma or equivalent
  • previous experience in a customer service or hospitality role preferred
  • excellent interpersonal and communication skills
  • ability to work in a fast-paced environment
  • friendly and welcoming demeanor
  • basic math skills for handling payments
  • ability to multitask and stay organized
  • willingness to assist team members as needed
  • knowledge of food safety and sanitation practices a plus

Job Duties

  • Greet and welcome guests immediately upon arrival and verify number in their party
  • determine special needs such as high chairs or special menus
  • seat customers at tables or booths suitable for their needs and restaurant capacity
  • suggest new menu items from limited time offerings
  • receive payment and make correct change in accordance with cash handling procedures
  • assist with beverage orders including bold, signature, or flavored coffees
  • clean and organize hosting area, ensure it is stocked with necessary supplies
  • assist other team members willingly, providing support where needed
  • handle incoming telephone calls and take to-go orders
  • provide total guest satisfaction by engaging in friendly conversation
  • periodically offer initial beverage suggestions and provide refills
  • assist service personnel in clearing and setting tables
  • resolve guest complaints promptly and notify management as necessary

Job Criteria

Experience

Entry Level (1-2 years)


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