Host/Hostess

Palm Bay, FL, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $10.50 - $14.75

Benefits

50% dining privilege

fast-paced fun environment

Open-door communication

Ability to advance your career

health benefits

Job Description

Miller's Ale House is a popular casual dining restaurant known for its vibrant atmosphere, excellent service, and a wide selection of food and beverages. The restaurant prides itself on creating a welcoming environment for guests, offering them not only great food but also an unforgettable experience from the moment they walk through the door. As a community-focused dining establishment, Miller's Ale House combines quality cuisine with attentive service in a fast-paced and fun environment. The company values integrity, excellence, and an authentic commitment to customer satisfaction, making it a desirable place to work for service-oriented professionals.

The Host/Hostess position at Miller's Ale House plays a critical role as the first point of contact for guests entering the restaurant. The individual in this role is responsible for setting the tone of the guest experience by greeting guests warmly, managing seating preferences, and ensuring guests feel welcomed and valued. This role is part-time and ideal for energetic, friendly individuals who enjoy working in a fast-paced restaurant environment where teamwork and communication are essential. Hosts are expected to maintain an organized and clean workstation, assist with bussing, support other team members, and maintain high standards of safety and sanitation. This position offers numerous perks, including health benefits, a 50% dining privilege, and opportunities for career advancement. Additionally, the company fosters an open-door communication culture and a supportive work environment. Working as a Host/Hostess at Miller's Ale House is an excellent opportunity for individuals who are passionate about hospitality and eager to contribute to a memorable guest experience while growing their careers in the food service industry.

Job Requirements

Arrives to work on time as scheduled and ready to work
Follows Miller's Ale House policies including time recording requirements
Able to perform physical tasks such as standing and walking for extended periods, reaching, bending, squatting, and lifting up to 20 lbs for short distances
Maintains clean and sanitized work areas
Communicates timely with managers, team members, and guests
Supports safety and sanitation protocol adherence
Provides exceptional guest service
Rotates seating to ensure even workloads
Manages guest placement and safety
Handles incoming calls professionally
Completes opening and closing sidework tasks
Ensures restrooms are stocked and clean
Works well in a fast-paced, high-stress environment

Job Qualifications

Minimum of 18 years of age unless otherwise dictated by state law
Basic reading and handwriting skills
Ability to operate the restaurant's front door seating software
Strong communication skills
Ability to work alone as well as with a team
Friendly disposition and attentiveness to guests
Ability to multi-task and work in a fast-paced environment
Willingness to complete all tasks to ensure exceptional guest experiences

Job Duties

Greet guests in a warm and friendly manner while acknowledging all guests within five feet
Seat guests based on their seating preferences when possible
Rotate seating with different servers to ensure even workloads and prompt service
Provide departing guests with a warm salutation and invite them to return
Support service team members in bussing dishes, sanitizing, and resetting tables as needed
Manage the placement of guests within the entrance area to enhance guest experience and ensure safety
Provide accurate wait times to guests and recommend waiting options such as seating at the bar
Answer incoming restaurant calls in a friendly and professional manner
Maintain a neat and organized workstation and entrance area
Complete tasks included on the host opening and closing sidework charts
Ensure restrooms are clean, tidy, and stocked
Communicate with team members and management to keep everyone informed
Notify management immediately of any potential issues with guests, team members, or long wait times
Wash hands every 20 minutes and maintain cleanliness and sanitation standards
Support other front-of-house functions as needed
Exhibit a friendly disposition and attentiveness to guests
Positively communicate with other team members and management
Provide exceptional service throughout the shift
Multi-task in a fast-paced environment
Set up team members for success at shift change