Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $9.50 - $13.25
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development

Job Description

Serve El Paso is a vibrant and welcoming restaurant known for its commitment to providing exceptional dining experiences to guests in the El Paso area. With a focus on hospitality, quality service, and a warm atmosphere, Serve El Paso has established itself as a popular destination for families, friends, and individuals seeking delicious meals paired with attentive customer care. The restaurant prides itself on maintaining a team-oriented environment where every employee plays a vital role in delivering a memorable experience to each visitor. The culture at Serve El Paso emphasizes kindness, efficiency, and a genuine passion for hospitality. Employees are encouraged to support one another and work collaboratively to ensure that guests feel valued and well-cared for throughout their visit.

The role of the host or hostess at Serve El Paso is crucial in setting the tone for the entire dining experience. This position requires energetic and enthusiastic individuals who can greet guests warmly, manage seating arrangements efficiently, and accommodate various special needs such as boosters, highchairs, disabilities, and large party reservations. The host or hostess is responsible for maintaining a clean and organized front-of-house environment, including managing wait lists and quoting accurate wait times to guests. Additionally, the role involves assisting servers, monitoring restroom cleanliness, and completing assigned cleaning duties throughout the shift. An essential aspect of the job is maintaining a working knowledge of the menu to answer guest questions confidently and enhance their dining experience.

This position suits individuals who enjoy interacting with people, possess strong communication skills, and can handle a fast-paced environment with professionalism and a positive attitude. The host or hostess at Serve El Paso serves not only as the first point of contact for guests but also as a key contributor to the restaurant's overall service quality and guest satisfaction. It is a physically active role that requires standing and moving for prolonged periods and offers an excellent opportunity for those looking to grow within the hospitality industry. Serve El Paso offers a supportive work atmosphere where employees are valued and appreciated for their contributions toward creating an inviting and enjoyable restaurant experience for all.

Job Requirements

  • Must be able to stand and exert well-paced mobility for periods up to eight (8) hours in length
  • must be able to listen attentively to guests and other employees
  • must be able to communicate with guests and other team members in a patient and professional manner

Job Qualifications

  • Mobility required during the entire shift
  • ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in all areas of the restaurant
  • reading, writing and superior communication skills required
  • transports and carries objects (such as high chair) up to 15 pounds, as needed
  • communicates with guests demonstrating confidence
  • encourages guests to feel comfortable, relaxed and special

Job Duties

  • Greets and seats the guest in a timely and controlled manner
  • accommodates any special needs, i.e., boosters, highchairs, disabilities, large parties
  • manages the wait list as needed, quoting accurate times
  • provides assistance to servers
  • maintains a clean and organized work area
  • checks the overall cleanliness of the restrooms every 30 minutes
  • maintains tables per floor plan
  • completes assigned cleaning duties
  • maintain a working knowledge of our menu

Job Criteria

Experience

Entry Level (1-2 years)


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