Host/Hostess

Shreveport, LA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $10.50 - $14.75

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive hourly wage

Tip pool

Health Insurance

Dental Insurance

Vision Insurance

Paid vacation

Opportunities for advancement

Job Description

Jalapeno Tree is a vibrant restaurant known for delivering Crazy Good Mexican Food in a family-friendly atmosphere. The establishment prides itself on providing high-quality ingredients and exceptional service, creating a unique dining experience that keeps guests coming back. As a member of the Pepper Posse, employees become part of a passionate team dedicated to maintaining a welcoming environment where guests feel valued and satisfied. The restaurant emphasizes a community-oriented culture, blending authentic Mexican flavors with outstanding customer care to foster loyalty and positive word-of-mouth across the local dining scene.

The role of Host/Hostess at Jalapeno Tree is crucial as this position serves as the first point of contact for customers. It involves warmly welcoming guests on arrival, managing seating arrangements, and maintaining efficient communication about wait times. This position requires an individual who is not only energetic and motivated but also committed to upholding the restaurant's standards of hospitality and quality. The Host/Hostess is responsible for creating a positive first impression that sets the tone for the guests' dining experience. They escort guests to their tables, provide menus, and manage the waiting list while ensuring accuracy and professionalism. This role demands multitasking in a fast-paced environment, coordinating with servers and kitchen staff to optimize table turnover and seamless service execution. Additionally, the host must handle guest inquiries, manage complaints with empathy, and relay important information to team members. Maintaining a clean, organized host station and ensuring the waiting area is tidy are also key responsibilities.

Working at Jalapeno Tree offers valuable opportunities for career advancement within the hospitality industry, supported by competitive hourly wages complemented by a tip pool. The company provides a comprehensive benefits package, including health, dental, and vision insurance, paid vacation time, and room for professional growth. Flexible scheduling allows employees to work evenings, weekends, and holidays, accommodating diverse lifestyle needs while maintaining a dynamic and engaging workplace. The position requires individuals to be at least 16 years old and includes certifications such as Texas Food Handlers Certification and TABC certification for employees serving alcohol who are 18 years of age or older. The role is ideal for those seeking to develop skills in customer service, POS operation, and restaurant management in a lively, culturally rich setting.

Job Requirements

Must be at least 16 years of age
Basic mathematic skills and ability to handle cash and operate a POS system accurately
Ability to work in a fast-paced environment and handle multiple tasks
Strong knowledge of cooking techniques, food safety, and kitchen equipment
Ability to work efficiently under pressure and handle multiple tasks simultaneously
Strong attention to detail and commitment to cleanliness
Excellent organizational and time management abilities
Ability to work flexible hours, including evenings, weekends, and holidays
Texas Food Handlers Certification
TABC certification for serving alcohol if 18 years of age
Ability to stand for prolonged periods, move at a rapid pace, bend, twist, and lift products weighing up to 35 pounds

Job Qualifications

Must be at least 16 years of age
Basic mathematic skills and ability to handle cash and operate a POS system accurately
Ability to work in a fast-paced environment and handle multiple tasks
Strong attention to detail and commitment to cleanliness
Excellent organizational and time management abilities
Ability to work flexible hours, including evenings, weekends, and holidays
Texas Food Handlers Certification
TABC certification for serving alcohol if 18 years of age
Previous experience as a host/hostess or in a customer service role is preferred but not required
Working knowledge of point-of-sale systems preferred
High school diploma or GED preferred

Job Duties

Warmly welcome guests as they arrive, creating a positive first impression
Escort guests to their tables and provide menus
Answer incoming phone calls, take and fill to-go and curbside orders, clean, organize and stock menus, and perform other assigned side work
Track table status and manage the seating chart to ensure efficient and balanced table assignments
Coordinate with servers and bussers to optimize table turnover and minimize wait times
Take names and phone numbers for the waiting list and quote accurate wait times to guests when tables are not immediately available
Clearly communicate wait times and manage guest expectations, provide updates as needed and ensure guests are informed of any changes
Address guest inquiries and concerns promptly and professionally, provide information about the menu and specials as needed
Maintain a clean and organized host/hostess station, ensure that the waiting area and entrance are tidy and welcoming
Collaborate with servers and kitchen staff to ensure smooth operations, relay any special requests or issues to the appropriate team members
Handle guest complaints or issues with empathy and efficiency, escalating to management if necessary