Denny's logo

Host/Hostess

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $16.90 - $18.59
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement benefits
Employee assistance program
flexible scheduling

Job Description

Denny's is a renowned American diner-style restaurant chain known for its welcoming atmosphere, extensive menu, and commitment to providing an exceptional dining experience for guests of all ages. Established decades ago, Denny's has built a reputation as a family-friendly establishment that serves breakfast, lunch, and dinner around the clock, offering a wide variety of classic comfort foods and innovative limited-time offerings. The company prides itself on its customer-centric approach, ensuring that each guest feels valued and at home from the moment they step through the door. With hundreds of locations nationwide, Denny's continues to be a beloved destination for both casual diners and families seeking quality food and a warm environment.

The role of Host or Hostess at Denny's is vital to maintaining the restaurant's inviting environment and excellent customer service. This position serves as the first and last impression for guests, requiring someone who embodies a friendly and hospitable demeanor. As a Host or Hostess, you will be responsible for greeting guests warmly, managing reservations and seating arrangements, and assisting with takeout orders and telephone inquiries. Your role will involve ensuring guests have all the information they need about menu specials and making tailored recommendations to enhance their dining experience. Beyond welcoming guests, the position requires effective communication with the team to maintain a clean and organized host area, support servers by assisting with clearing and setting tables, and promptly addressing guest complaints or suggestions to ensure total satisfaction. The job requires a high level of multitasking, attention to detail, and a genuine commitment to providing outstanding customer service.

The typical pay range for this role is between $16.90 and $18.59 per hour, which varies based on factors such as location and experience. Denny's is an equal opportunity employer, dedicated to fostering an inclusive workplace free from discrimination. This ensures that all employees, regardless of their background, feel respected and valued. Working at Denny's as a Host or Hostess offers a dynamic environment where interpersonal skills, adaptability, and a positive attitude are essential. The position is suitable for individuals seeking part-time or full-time opportunities in the hospitality sector, with potential for growth within the company. If you enjoy engaging with people, thrive in a fast-paced environment, and want to contribute to a memorable dining experience, this role is an excellent fit.

Job Requirements

  • High school diploma or equivalent
  • ability to greet and welcome guests warmly
  • strong communication skills
  • basic math skills for handling cash
  • ability to stand for extended periods
  • availability to work flexible hours including weekends and holidays
  • ability to assist team members as needed

Job Qualifications

  • High school diploma or equivalent
  • previous customer service experience preferred
  • excellent communication and interpersonal skills
  • ability to handle cash transactions accurately
  • friendly and approachable demeanor
  • ability to multitask in a fast-paced environment
  • knowledge of food safety and hygiene practices

Job Duties

  • Greets and welcomes all customers immediately upon arrival and verifies number in their party
  • determines special needs such as high chairs and special menus
  • seats customers at tables or booths appropriate for their needs and introduces feature of the day
  • suggests new menu items from limited time offerings
  • receives payment and makes correct change in accordance with cash handling procedures
  • assists with beverages like bold, signature or flavored coffees
  • cleans, completes side work, and organizes supplies as needed
  • keeps hostess area stocked and clean including to-go items and bakery products
  • handles incoming telephone calls and takes to-go orders
  • maintains proper supply of clean menus
  • periodically supplies customers with initial beverage suggestions and provides beverage order and refills
  • assists service personnel in clearing and setting tables
  • resolves complaints and notifies manager of any complaints received
  • willingly assists other team members without being asked
  • provides total guest satisfaction

Job Criteria

Experience

Entry Level (1-2 years)


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