Denny's logo

Host/Hostess

Job Overview

Job Description

This job opportunity is with an independently owned and operated franchisee of Denny's, a beloved and well-established restaurant chain known for its welcoming environment and delicious American diner-style cuisine. Denny's has built a reputation for being a place where people can enjoy great food any time of day, combined with friendly service and a comfortable atmosphere. As an independent franchise, this particular restaurant operates with its own management team and employment policies, offering candidates a chance to join a locally managed team while benefiting from the brand recognition and values Denny's is known for nationally.

Denny's franchises pride themselves on their commitment to customer satisfaction and creating memorable dining experiences. The team culture emphasizes respectful, friendly, and efficient service that makes every guest feel at home. From hearty breakfasts and classic diner meals to friendly hospitality, employees at Denny's kitchens and dining floors reflect the brand's core values of service, respect, and quality food.

The open position is for a Host/Hostess, a vital frontline role that directly shapes guests' first and last impressions of the restaurant. In this position, you will be the welcoming face of the location, greeting customers warmly with a smile and friendly demeanor. Your role is to set the tone for an excellent dining experience by providing outstanding customer service right from the moment a guest walks in. This includes welcoming diners, assisting with seating arrangements, and engaging guests in light conversation to make them feel comfortable and valued.

Beyond greeting and seating guests, the Host/Hostess is responsible for enhancing customer interactions by suggesting new menu items and helping ensure smooth operations. You will assist with processing payments accurately, handling cash transactions with care, and supporting beverage orders when necessary. In addition, maintaining cleanliness and completing side work duties are important aspects of the role, ensuring that the dining environment stays inviting and organized for all patrons.

The Host/Hostess position demands strong interpersonal skills, a friendly attitude, and the ability to multitask effectively in a fast-paced environment. Whether you are managing a busy entrance or assisting team members during quieter moments, your contribution directly impacts guest satisfaction and the overall success of the restaurant. This role is perfect for individuals who have a passion for food service, enjoy social engagement, and take pride in delivering a welcoming atmosphere.

It is important to note that while this restaurant operates under the Denny's brand, all employment decisions including hiring, scheduling, and employment policies are managed by the independent franchise owner, not by Denny's, Inc. This means your employer in this position is the local franchise, which often provides more personal management and a community-focused work environment.

Working at Denny's as a Host/Hostess offers valuable experience in customer service and hospitality. You will have the opportunity to develop skills in guest relations, cash handling, and teamwork. This position may be ideal for those looking to start or grow their career in the restaurant industry, providing a supportive and lively work environment where your efforts help nourish both guests and your professional growth.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service preferred
  • Ability to communicate effectively
  • Basic math skills
  • Ability to multitask in a fast-paced environment
  • Must be able to stand for long periods
  • Must be punctual and reliable

Job Duties

  • As a Host/Hostess, you play a special role for our guests
  • You are often their first impression and last impression, and we count on you to make them feel at home
  • Greeting guests in a warm, friendly, smiling manner that welcomes them into our restaurant and sets the stage for a positive experience
  • Engaging in friendly conversation as you suggest new menu items, process payments, make correct change and help with the beverage orders for guests
  • Completing side work, clean and assist other team members as needed

Job Criteria

Experience

Entry Level (1-2 years)


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