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Host/Hostess - (Expired Job)

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Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $16.90 - $1.00
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Work Schedule

Flexible
Day Shifts
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Benefits

competitive pay
Employee Discounts
flexible schedule
Training and Development
Supportive team environment
Equal employment opportunity
participation in E-Verify

Job Description

Denny's is a well-established restaurant brand known for its welcoming atmosphere and classic American diner-style menu. With a strong commitment to customer satisfaction, Denny's has built a reputation as a reliable and friendly place to enjoy meals any time of the day. As a full-service restaurant, Denny's offers a diverse menu including breakfast, lunch, and dinner options with specialties that are rotated as limited-time offerings to keep the menu fresh and exciting. Operating across numerous locations, Denny's focuses on creating an inclusive dining experience for all guests, emphasizing quality food, excellent service, and a family-friendly environment.

The role of a Host or Hostess at Denny's is pivotal in shaping the overall guest experience. As the first point of contact within the restaurant, the Host/Hostess plays an essential role in making guests feel comfortable and valued throughout their visit. This position demands a friendly, engaging, and professional demeanor, as the Host/Hostess is responsible for warmly greeting guests, managing seating arrangements, handling guest inquiries, and assisting in various front-of-house duties. The Host/Hostess helps set the stage for a memorable dining experience, ensuring guests feel welcomed from their arrival until their departure.

A Denny's Host or Hostess takes pride in maintaining a "Guests First" attitude, which involves proactive engagement with guests through friendly conversation and attentive service. This includes suggesting new menu items, managing payments accurately, assisting with beverage orders including specialty coffees, keeping the host area organized and clean, and collaborating with other team members to ensure smooth restaurant operations. In addition, the Host/Hostess handles telephone calls, takes to-go orders, resolves simple customer complaints, and supports service staff by clearing and setting tables when needed.

This position offers a competitive pay range from $16.90 to $18.59 per hour, reflecting factors such as location and experience. Denny's seeks team members who are not only motivated to deliver excellent customer service but are also committed to fostering a positive and inclusive environment for guests and employees alike. As part of Denny's commitment to equal employment opportunities, they ensure a diverse and respectful workplace free of discrimination on any legally protected basis.

The Host/Hostess at Denny's is more than just a greeter; they are an important ambassador of the brand who helps enhance guest satisfaction and loyalty. This role is ideal for individuals who enjoy interacting with people and thrive in a fast-paced, team-oriented setting. Whether it’s assisting families with special needs, ensuring guests are comfortably seated, or simply providing a warm smile, the Host or Hostess helps create the kind of dining experiences that guests want to repeat and share with others.

Job Requirements

  • Must be at least 18 years old
  • Ability to stand for long periods
  • Must have reliable transportation
  • Ability to work flexible hours including nights, weekends, and holidays
  • Basic knowledge of cash handling and customer service practices
  • Ability to effectively communicate with diverse customers and team members
  • Physical capability to perform light cleaning and assisting with service tasks

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in customer service or restaurant environment is an asset
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced team environment
  • Basic math skills for handling payments
  • Friendly and positive attitude with a 'Guests First' approach
  • Ability to multitask and manage time efficiently

Job Duties

  • Greeting and welcoming all customers immediately upon arrival and verifying number in their party
  • Determining special needs such as high chairs or special menus
  • Collecting payment from customers in accordance with cash handling procedures
  • Inquiring about food and service satisfaction and handling customer complaints and suggestions appropriately
  • Seating customers at appropriate tables or booths and introducing feature of the day
  • Keeping the hostess area stocked and clean including to-go items and bakery products
  • Handling incoming telephone calls and taking to-go orders as appropriate

Job Criteria

Experience

Entry Level (1-2 years)


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