Host/Hostess

Fort Myers, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $11.00 - $16.00

Benefits

50% dining privilege

Fast-paced, fun environment

Open-door communication

Ability to advance your career

health benefits

Job Description

Miller's Ale House is a renowned casual dining restaurant chain celebrated for its vibrant atmosphere, quality food, and outstanding customer service. With numerous locations nationwide, Miller's Ale House prides itself on creating a welcoming space where guests can enjoy delicious meals, refreshing beverages, and memorable experiences with friends and family. The restaurant emphasizes the importance of hospitality, community, and integrity, ensuring that every visit leaves a lasting positive impression. Known for its lively ambiance and a menu that blends American classics with a variety of tasty options, Miller's Ale House continues to grow its presence in the competitive restaurant industry... Show More

Job Requirements

Minimum age of 18 unless otherwise dictated by state law
Ability to stand and walk for extended periods
Ability to reach, bend, squat, and lift up to 20 lbs for short distances
Ability to work with varying noise levels
Ability to communicate effectively and timely with managers, team members, and guests in a fast-paced environment
Willingness to adhere to safety and sanitation standards
Ability to work with or without reasonable accommodation
Basic reading and handwriting skills

Job Qualifications

Strong communication skills
Ability to multitask and work in a fast-paced environment
Basic reading and handwriting skills
Ability to operate the restaurant's front door seating software
Friendly disposition and attentiveness to guests
Ability to work alone as well as with a team
Minimum of 18 years of age unless otherwise dictated by state law
Positive attitude and willingness to complete all tasks to ensure exceptional guest experiences
Punctuality and reliability
Commitment to following company policies and safety protocols

Job Duties

Showcases a warm, upbeat, and energetic demeanor to guests
Arrives to work on time as scheduled and ready to work
Follows Miller's Ale House policies in all respects, including, but not limited to, time recording requirements, such as clocking in and out
Greets guests in a warm and friendly manner while also acknowledging all guests that are within five feet of their location
Seats guests based on their seating preference when possible
Rotates seating with different servers to ensure even workloads for servers, as well as ensure prompt service
Provide departing guests with a warm salutation thanking them for their visit and inviting them to return
Supports service team members in bussing dishes, sanitizing, and resetting tables on an as-needed basis
Supports other front of house team members to ensure that all guest requests are fulfilled promptly
Manages the placement of guests within the entrance area for enhancement of guest experience and ensures the safety of all guests and team members
Provides accurate wait times to guests and recommends waiting options, e.g., seating at the bar
Answers incoming restaurant calls in a friendly, professional manner
Maintains a neat and organized workstation and entrance area
Completes tasks included on the host opening and closing sidework charts
Ensures restrooms are clean, tidy, and stocked
Communicates with fellow team members and management to keep one another informed
Ensures side work has been completed and stations are properly stocked
Notifies management immediately of any potential issue with guests, team members, and/or long wait times

Job Location

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