Host/Hostess

Market Street Grill is a vibrant dining establishment located within Salt Lake City International Airport's Concourse A. Operated by HMSHost, a renowned global leader in airport hospitality, the restaurant offers travelers a comfortable and welcoming environment to enjoy a variety of delicious meals and beverages. HMSHost is known for its commitment to exceptional customer service and quality food experiences, operating restaurants and food service outlets in airports and travel venues across North America and beyond. The company provides a dynamic workplace culture characterized by growth opportunities, continuous training, and a focus on employee well-being. Located at 776 North Terminal Drive in Salt Lake City, UT, Market Street Grill serves a diverse range of customers, from business travelers to families, catering to various tastes and dietary preferences within a busy airport terminal setting. Joining Market Street Grill means becoming part of the HMSHost family, where employees benefit from comprehensive health, dental, and vision insurance plans, generous paid time off including vacation, flexible scheduling, and sick leave, as well as holiday pay. Additional employee perks include meal and transportation benefits, a 401(k) retirement plan with company matching contributions, company-paid life insurance, and opportunities for tuition reimbursement. HMSHost also supports an employee assistance program and encourages career growth through training and exciting advancement prospects. To reward employee referrals, a referral program is in place where employees can earn bonuses by introducing friends to the workplace. All benefits are designed to support both the personal and professional lives of employees, making it an attractive employer in the hospitality sector. The role of Host/Hostess at Market Street Grill is essential to delivering a positive dining experience. This non-exempt position typically reports directly to the Store Manager and requires an individual who is personable, attentive, and capable of managing multiple responsibilities in a fast-paced environment. Primary duties focus on greeting and seating guests with warmth and professionalism, managing reservations and seating charts to optimize flow, and maintaining a well-set and inviting dining area. The Host/Hostess acts as the first point of contact within the restaurant, setting the tone for customer service excellence. They must be knowledgeable about the menu and beverage options to provide appropriate recommendations and assist guests with their dining choices. Moreover, the role involves collaboration with kitchen and floor staff to ensure timely and accurate delivery of food and beverages, thereby enhancing the overall guest experience. In addition to hosting duties, the individual may perform cashiering tasks, bus setting responsibilities, and other support functions such as rolling silverware, expediting food orders, washing dishes, preparing to-go orders, and keeping table condiments stocked and clean. HMSHost emphasizes strict adherence to cash handling policies to maintain security and accuracy in transactions. The Host/Hostess also patrols assigned areas to refill beverages and remove service items as part of sustained restaurant upkeep. Success in this role requires excellent organizational skills, the ability to read and interpret seating charts effectively, and strong interpersonal skills to engage with guests and coworkers in a friendly and outgoing manner. Physical demands include the ability to bend, twist, and stand for extended periods. Communication skills are essential for understanding instructions and interacting comfortably with customers and team members. Overall, this position offers a rewarding opportunity to contribute to a busy, customer-focused restaurant environment within a major transportation hub, supported by a company committed to employee development and satisfaction.