Host/Hostess

HMSHost is a global leader in creating and operating dining experiences in travel venues including airports, highways, and other travel locations. They are a part of Autogrill Group and specialize in creating high-quality, customer-focused food service experiences that cater to the needs of travelers. With a reputation for excellence and innovation, HMSHost is known for its commitment to superior customer service and employee development, offering a vibrant work environment where individuals can build meaningful careers in hospitality. The company emphasizes teamwork, diversity, and growth, making it an attractive employer in the hospitality industry. The role of Host/Hostess at HMSHost is one that involves being the first point of contact for guests arriving at a restaurant. This position is vital in ensuring a welcoming atmosphere and an efficient seating process, which directly influences the overall customer experience. The Host/Hostess is responsible for greeting guests warmly, managing reservation or seating logs, and maintaining the dining room's preparation to meet HMSHost standards. Beyond seating guests, this role can involve performing additional tasks such as ringing up orders, refilling beverages, setting tables, and cleaning service areas. This flexibility is crucial in a fast-paced, service-oriented environment. As a non-exempt position, the Host/Hostess typically reports directly to the Store Manager and must demonstrate excellent organizational and interpersonal skills. They must be capable of following cash handling policies accurately, handling customer inquiries politely, and maintaining security over cash when performing cashier duties. The role requires physical stamina for standing, bending, and twisting, ensuring the host can perform all necessary tasks efficiently. HMSHost offers a comprehensive benefits package that includes health, dental, and vision insurance, generous paid time off including vacation, flex, and sick leave, and holiday pay. Employees also benefit from meal and transportation allowances, a 401(k) retirement plan with company match, company-paid life insurance, tuition reimbursement, employee assistance programs, and opportunities for training and career advancement. The company also encourages employees to participate in the referral program to earn bonuses by recommending friends for employment. Working at HMSHost means joining a team dedicated to delivering exceptional guest experiences in dynamic environments. Whether you're engaging guests at an airport food court or a highway rest stop, your role as Host/Hostess is central to ensuring service runs smoothly and guests feel valued and welcomed. HMSHost fosters an inclusive, supportive work culture, emphasizing growth and skill development to empower staff at all levels. This makes it not just a job but a career path in hospitality, with robust support and rewarding employee benefits.