Host/Food Runner - Part Time

Bend, OR, USA|Onsite

Job Overview

Employment Type

Part-time

Seasonal

Compensation

Hourly

Range $15.55 - $16.00

Work Schedule

Flexible

Weekend Shifts

Benefits

flexible schedule

competitive pay

Employee Discounts

Positive work environment

opportunities for growth

Training and Development

team collaboration

Job Description

The Rooftop and Terra Kitchen are prominent dining establishments recognized for delivering exceptional culinary experiences in a vibrant and welcoming atmosphere. These venues not only emphasize high-quality food and beverage services but also prioritize outstanding customer service and guest satisfaction. As part of a reputable hospitality group, The Rooftop and Terra Kitchen attract a diverse clientele, ranging from casual diners to food enthusiasts seeking memorable meals. The establishments are known for their dynamic team environments where collaboration and dedication ensure each guest enjoys a seamless and pleasant visit. They offer seasonal, part-time employment opportunities that are ideal for individuals seeking flexible work schedules in an engaging setting. The employment type for this role is part time, which is perfect for those looking to supplement their income or gain valuable experience in the hospitality industry. While specific salary details are not mentioned, the positions offer competitive compensation aligned with industry standards for part-time seasonal roles.

The role of the Seasonal Host and Food Runner at The Rooftop and Terra Kitchen is pivotal in maintaining smooth operational flow by bridging the gap between kitchen preparation and guest service. The Host/Food Runner is responsible for delivering dishes promptly to guests' tables, ensuring food quality and presentation meet the highest standards. This position requires a proactive approach to anticipating guest needs, maintaining positive relations, and delivering service with a friendly and professional demeanor. The ideal candidate thrives in fast-paced environments, possesses outstanding coordination and multitasking abilities, and demonstrates a strong commitment to upholding the company’s culture and core values. In addition to delivering food, this role involves working closely with kitchen staff to coordinate timely order fulfillment and supporting servers by providing necessary items to enhance the dining experience. The Seasonal Host/Food Runner also plays an integral part in maintaining cleanliness and adherence to safety and sanitation regulations throughout the dining and service areas. This position is essential for creating memorable guest interactions and fostering repeat patronage, positioning itself as a key contributor to the overall success of the venues.

Job Requirements

Must be a United States citizen or possess a valid work permit
Must be able to read, write, and speak English
Fluency in other languages is beneficial
Must be able to accurately follow instructions, both verbally and written
Ability to work a flexible schedule that may include evenings, weekends, and holidays
Must be able to work in a fast-paced environment with urgency and empathy
Outstanding coordination and multi-tasking abilities
Professional in appearance and demeanor
Must have the ability to deal effectively and interact well with guests, vendors, and team members
Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner
Knowledge of food and beverage service operations preferred but not required

Job Qualifications

Previous customer service experience preferred
Must be able to obtain State Alcohol Serving Certificate and State Food Handlers Certificate
Ability to work in a fast-paced environment with urgency and empathy
Outstanding coordination and multi-tasking abilities
Professional in appearance and demeanor
Must have the ability to deal effectively and interact well with guests, vendors, and team members
Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner
Knowledge of food and beverage service operations preferred but not required

Job Duties

Anticipate guests' needs, respond promptly, and acknowledge all guests
Maintain positive guest relations at all times
Resolve guest complaints to over-the-moon satisfaction
Follow Hotel policies with lost and found items
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations
Continuously promote sanitation, safety, and security efforts
Encourage Social Media/5-star compliments or reviews on OTAs
Work closely with kitchen staff to ensure timely and accurate preparation and delivery of food orders
Carry food orders to the correct tables promptly, minimizing delays and ensuring hot food is served
Maintain clear communication with kitchen and serving staff to coordinate the timing of food delivery
Conduct a visual check of each dish to ensure it meets quality standards and matches the customer's order
Interact with guests in a friendly and professional manner, answering questions and addressing any concerns
Support servers by delivering additional items such as condiments, utensils, or refills
Keep work areas, including serving stations and dining areas, clean and well-maintained
Collaborate with kitchen and front-of-house staff to maintain a cohesive and efficient operation
Report all accidents and breakages to the Manager in charge
Maintain knowledge of and comply with all departmental policies, service procedures, and standards
Perform other duties as assigned