Host/Food Runner - Part Time

Bend, OR, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $15.55

Work Schedule

Flexible

Weekend Shifts

Benefits

flexible schedule

Team-oriented environment

Employee Discounts

Opportunity for advancement

Training and Development

Job Description

The Rooftop and Terra Kitchen are prominent dining establishments known for their commitment to providing exceptional culinary experiences and outstanding customer service. These venues offer a vibrant atmosphere where guests can enjoy a diverse menu crafted with fresh, quality ingredients. Both places emphasize a culture of excellence, hospitality, and teamwork, creating a welcoming environment for guests and employees alike. They operate within the hospitality industry, specifically focusing on food and beverage services, and are dedicated to delivering memorable dining moments for all patrons. The establishments pride themselves on upholding high standards in service, cleanliness, and guest satisfaction, ensuring that every visit is enjoyable and meets the expectations of their clientele.

We are currently seeking a part-time Seasonal Host/Food Runner to join The Rooftop and Terra Kitchen teams. This role is crucial in maintaining the smooth and efficient flow of service during our busy seasons. The ideal candidate will be responsible for delivering dishes promptly from the kitchen to guests’ tables, acting as a liaison between kitchen and front-of-house staff, and providing excellent customer service throughout the dining experience. This position requires an individual who is detail-oriented, organized, and able to multitask effectively in a fast-paced environment.

The Host/Food Runner will strive to provide exceptional service to both internal team members and external guests at all times. Key responsibilities include anticipating guests’ needs, maintaining positive guest relations, resolving complaints, and adhering to hotel policies related to safety and emergency situations. The candidate will also work closely with kitchen staff to ensure timely and accurate delivery of food orders, perform quality checks on dishes, assist servers with additional items, and help keep work areas clean and orderly. This position offers a unique opportunity to contribute to a dynamic team while gaining valuable experience in the hospitality industry. Compensation for this role starts at $15.55 per hour, reflecting the part-time, seasonal nature of the position. Working flexible schedules including evenings, weekends, and holidays is a vital component of this job, suitable for individuals who thrive in vibrant, guest-focused environments and who are eager to develop their service skills with a reputable company.

Job Requirements

Must be a United States citizen or possess a valid work permit
Must be able to read, write, and speak English
Ability to follow instructions accurately both verbally and written
Ability to work a flexible schedule including evenings, weekends, and holidays
Ability to work in a fast-paced environment with urgency and empathy
Outstanding coordination and multi-tasking abilities
Professional in appearance and demeanor
Ability to deal effectively and interact well with guests, vendors, and team members
Ability to resolve problems and conflicts in a diplomatic and tactful manner

Job Qualifications

Previous customer service experience preferred
Ability to obtain State Alcohol Serving Certificate
Ability to obtain State Food Handlers Certificate
Strong communication skills
Ability to work in a fast-paced environment
Professional appearance and demeanor
Ability to interact effectively with guests, vendors, and team members
Problem-solving skills
Knowledge of food and beverage service operations preferred but not required

Job Duties

Anticipate guests' needs, respond promptly, and acknowledge all guests however busy and whatever time of day
Maintain positive guest relations at all times
Resolve guest complaints to over-the-moon satisfaction
Follow Hotel policies with lost and found items
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations
Continuously promote sanitation, safety, and security efforts
Encourage social media/5-star compliments or reviews on OTA's
Work closely with kitchen staff to ensure timely and accurate preparation and delivery of food orders
Carry food orders to the correct tables promptly minimizing delays and ensuring hot food is served
Maintain clear communication with kitchen and serving staff to coordinate timing of food delivery
Conduct a visual check of each dish to ensure it meets quality standards and matches the customer's order
Interact with guests in a friendly and professional manner answering questions and addressing any concerns
Support servers by delivering additional items such as condiments, utensils, or refills
Keep work areas including serving stations and dining areas clean and well-maintained
Collaborate with kitchen and front-of-house staff to maintain a cohesive and efficient operation
Report all accidents and breakages to the Manager in charge
Maintain knowledge of and comply with all departmental policies, service procedures, and standards
Perform other duties as assigned