Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k)
paid sick days
Paid vacation
Paid holidays
Pet insurance
Tuition Reimbursement
Job Description
Loews Ventana Canyon Resort is a premier luxury resort located in Tucson, Arizona, renowned for its breathtaking views of the Catalina Mountain range and its exceptional guest experience. As a leading destination among Arizona luxury resorts, it offers guests a perfect desert oasis where they can relax and recharge while enjoying world-class amenities and stunning natural surroundings. The resort combines a warm, inviting atmosphere with first-rate service, making it an ideal choice for visitors seeking both adventure and tranquility in the Sonoran Desert.
Part of the esteemed Loews Hotels & Co., which was founded in 1960, Loews Ventana Canyon Resort benefits from being part of a network of iconic hotels and resorts across the United States and Canada. This connection brings a rich heritage and commitment to excellence that drives every aspect of guest service. Loews Hotels & Co. is dedicated to creating an inclusive and supportive work environment where team members can feel valued and grow professionally. The company emphasizes belonging and diversity, ensuring that every employee, regardless of background or identity, is respected and empowered to succeed.
The role of Host/Hostess at Loews Ventana Canyon Resort is pivotal in setting the first impression for the guests. As the initial point of contact in one of the resort's renowned dining establishments, the Host/Hostess is responsible for greeting guests with genuine warmth and professionalism. This role requires exceptional communication skills, attention to detail, and the ability to manage guest flow efficiently, contributing to a seamless and enjoyable dining experience. The individual in this position will handle reservations, waitlists, and seating arrangements while collaborating closely with servers, managers, and kitchen staff to ensure smooth operations.
Working as a Host/Hostess at Loews Ventana Canyon Resort means becoming part of a team that is passionate about hospitality and dedicated to excellence. This position offers opportunities for career growth and development through ongoing training programs and a supportive work culture. The resort also encourages veterans and military spouses to apply, reflecting its commitment to inclusivity. Additionally, the position offers competitive benefits, including health and wellness programs, 401(k) plan with company match, paid time off, pet insurance, tuition reimbursement, employee discounts, and more.
Overall, the Host/Hostess role at Loews Ventana Canyon Resort combines the vibrant energy of the hospitality industry with the serene beauty of its location, offering a fulfilling and rewarding career path for individuals who excel in guest service and thrive in dynamic environments. Candidates passionate about creating memorable guest experiences and contributing to a welcoming atmosphere will find this opportunity both exciting and professionally enriching.
Part of the esteemed Loews Hotels & Co., which was founded in 1960, Loews Ventana Canyon Resort benefits from being part of a network of iconic hotels and resorts across the United States and Canada. This connection brings a rich heritage and commitment to excellence that drives every aspect of guest service. Loews Hotels & Co. is dedicated to creating an inclusive and supportive work environment where team members can feel valued and grow professionally. The company emphasizes belonging and diversity, ensuring that every employee, regardless of background or identity, is respected and empowered to succeed.
The role of Host/Hostess at Loews Ventana Canyon Resort is pivotal in setting the first impression for the guests. As the initial point of contact in one of the resort's renowned dining establishments, the Host/Hostess is responsible for greeting guests with genuine warmth and professionalism. This role requires exceptional communication skills, attention to detail, and the ability to manage guest flow efficiently, contributing to a seamless and enjoyable dining experience. The individual in this position will handle reservations, waitlists, and seating arrangements while collaborating closely with servers, managers, and kitchen staff to ensure smooth operations.
Working as a Host/Hostess at Loews Ventana Canyon Resort means becoming part of a team that is passionate about hospitality and dedicated to excellence. This position offers opportunities for career growth and development through ongoing training programs and a supportive work culture. The resort also encourages veterans and military spouses to apply, reflecting its commitment to inclusivity. Additionally, the position offers competitive benefits, including health and wellness programs, 401(k) plan with company match, paid time off, pet insurance, tuition reimbursement, employee discounts, and more.
Overall, the Host/Hostess role at Loews Ventana Canyon Resort combines the vibrant energy of the hospitality industry with the serene beauty of its location, offering a fulfilling and rewarding career path for individuals who excel in guest service and thrive in dynamic environments. Candidates passionate about creating memorable guest experiences and contributing to a welcoming atmosphere will find this opportunity both exciting and professionally enriching.
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in hospitality or customer service preferred
- Strong verbal and written communication skills
- Ability to manage multiple tasks simultaneously
- Ability to maintain professionalism under pressure
- Basic computer skills including familiarity with reservation systems
- Flexibility to work various shifts including weekends and holidays
- Physical stamina to stand and move for extended periods
Job Qualifications
- Previous experience in hospitality, customer service, or restaurant hosting preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain calm in a fast-paced environment
- Professional appearance and demeanor
- Familiarity with reservation systems and basic computer skills
- Flexibility to work varying shifts, including nights, weekends, and holidays
- Physical ability to stand for extended periods and move throughout the restaurant
Job Duties
- Greet guests warmly and professionally upon arrival
- Manage reservations, walk-ins, and waitlists using the hotel reservation system
- Escort guests to their tables and provide menus
- Communicate estimated wait times and accommodate special seating requests when possible
- Maintain cleanliness and organization of the host stand and entrance area
- Answer phone calls and assist with inquiries regarding hours, menus, and reservations
- Coordinate with servers and managers to ensure timely seating and guest satisfaction
- Monitor dining room flow and adjust seating plans as needed
- Assist with guest recovery and resolve minor concerns with empathy and professionalism
- Follow all hotel policies and procedures to ensure a safe and welcoming environment
- Regular and reliable attendance in conformance with company standards
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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