Hostess (Host) - Urgently Hiring

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $11.75 - $16.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible scheduling

Career development opportunities

friendly work environment

Job Description

Applebee's is a well-established casual dining restaurant chain known for offering a warm and welcoming atmosphere alongside a diverse menu of American cuisine favorites. At Applebee's, the focus is not only on delicious food but also on creating memorable dining experiences for every guest. The restaurant at Yale in Albuquerque, NM, is part of this larger brand, renowned for its community-oriented service and commitment to providing high-quality meals in a friendly environment. The team at Applebee's Yale strives to maintain a positive and energetic workplace, where employees are valued and growth opportunities abound. Whether you are seeking a full-time or part-time role, joining Applebee's means being part of a dynamic team dedicated to hospitality excellence.

The Host/Hostess at Applebee's Yale is a pivotal role that serves as the guest's first point of contact and sets the overall tone for their experience. This position involves managing guest interactions with professionalism and a cheerful attitude, ensuring that every visitor feels welcomed and valued. The Host/Hostess is responsible for greeting guests promptly, managing reservations, answering telephone calls efficiently, and organizing seating assignments based on server availability. The ability to balance multiple tasks with patience and grace is essential, as is the commitment to upholding company policies and maintaining a clean and organized front area.

This role is ideal for individuals who enjoy engaging with people and thrive in a fast-paced environment. It demands strong communication skills, a helpful demeanor, and attention to detail. The Host/Hostess will also assist team members when necessary, contribute to opening and closing duties, and ensure that guests leave with a positive impression of the restaurant. Whether working full time or part time, this position offers an excellent opportunity to be part of Applebee's well-known family-oriented brand in Albuquerque, providing not just a job but a rewarding career path.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Ability to stand for extended periods
Good communication and interpersonal skills
Flexibility to work full time or part time shifts including weekends
Basic familiarity with reservation systems
Positive attitude and teamwork orientation

Job Qualifications

Excellent communication and interpersonal skills
Ability to multitask and manage time efficiently
Previous experience in a hospitality or customer service role preferred
Positive attitude and professional demeanor
Ability to work flexible hours including weekends and holidays
Basic computer skills for managing reservations and seating assignments

Job Duties

Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
Escort the guests to their table
Communicate guest concerns to the manager as appropriate
Manage competing demands with patience and grace
Ensure the guests are acknowledged when leaving the establishment
Answer the telephone within two rings and use proper telephone etiquette
Accept and organize reservations and prioritize reservations to accommodate guests
Manage the wait list
Prepare seating assignments prior to service
Help fellow team members when appropriate
Uphold the company's processes and procedures
Organize, stock, and clean the front area
Complete any beginning or closing shift duties