Hostess (Host) - Urgently Hiring

Job Overview

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Employment Type

Full-time
Part-time
moneybag

Compensation

Hourly
Range $10.50 - $14.50
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Benefits

flexible schedule
Employee Discounts
Paid training
team environment
Career growth opportunities
Recognized brand
supportive management

Job Description

Applebee's Grill + Bar is a renowned casual dining restaurant chain that has built a strong reputation across the United States for offering a welcoming environment and classic American cuisine. Known for its vibrant and family-friendly ambiance, Applebee's Grill + Bar - Anderson serves as a popular local dining destination in Anderson, Indiana. The establishment focuses on delivering memorable dining experiences centered around quality food, excellent customer service, and a comfortable atmosphere for guests of all ages. Applebee's commitment to community values, team collaboration, and guest satisfaction has made it a preferred place for both dining and employment.

The Host/Hostess role at Applebee's Grill + Bar - Anderson is a vital position that establishes the very first impression for guests upon entering the restaurant. As the frontline ambassador of the brand, the Host/Hostess is responsible for greeting guests warmly and professionally, managing reservations efficiently, and ensuring smooth seating arrangements that align with server availability. This role requires exceptional interpersonal skills, attention to detail, and the ability to multitask within a fast-paced dining environment. Whether working full time or part time, the Host/Hostess represents the heart of the guest experience, setting the tone for their visit and helping to maintain a welcoming and organized front-of-house atmosphere. The position emphasizes not only the importance of managing guest interactions but also supporting team members and upholding Applebee's established procedures.

At Applebee's Grill + Bar - Anderson, the position offers a dynamic work environment where teamwork and guest service are paramount. The Host/Hostess will handle incoming calls with professionalism, efficiently manage reservation lists and wait times, and ensure that guests feel valued from arrival through departure. This role also includes operational duties such as organizing and cleaning the front area, preparing seating assignments before service, and assisting with opening and closing responsibilities. The ideal candidate thrives under pressure, communicates clearly, and brings a positive attitude to every interaction, helping to foster an inviting and enjoyable dining experience for all patrons.

Job Requirements

  • High school diploma or equivalent
  • Ability to greet and communicate professionally with guests
  • Experience using reservation and seating management systems preferred
  • Strong organizational skills
  • Ability to stand for extended periods
  • Flexibility to work full time or part time schedules
  • Positive attitude and customer-oriented approach

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a customer service or hospitality role preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and manage time effectively
  • Positive attitude and friendly demeanor
  • Basic computer skills for managing reservations
  • Ability to work flexible hours including evenings, weekends, and holidays

Job Duties

  • Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
  • Escort the guests to their table
  • Communicate guest concerns to the manager, as appropriate
  • Manage competing demands with patience and grace
  • Ensure the guests are acknowledged when leaving the establishment
  • Answer the telephone within two rings and using proper telephone etiquette
  • Accept and organize reservations, and prioritize reservations to accommodate guests
  • Manage the wait list
  • Prepare seating assignments prior to service
  • Help fellow team members when appropriate
  • Uphold the company's processes and procedures
  • Organize, stock, and clean the front area
  • Complete any beginning or closing shift duties

Job Criteria

Experience

No experience required


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