Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.75 - $16.25
Work Schedule
Standard Hours
Benefits
competitive pay
flexible scheduling
Employee Discounts
Opportunities for advancement
Supportive team environment
Training and Development
Paid Time Off
Job Description
Applebee's - Montgomery in Albuquerque, NM, is a well-known casual dining restaurant committed to delivering a warm and welcoming guest experience. As part of a globally recognized brand, Applebee's combines flavorful dining with a friendly atmosphere, catering to families, friends, and individuals looking for a casual and satisfying meal. The restaurant prides itself on community engagement, quality food, and excellent customer service. Whether a guest is visiting for a quick lunch or a leisurely dinner, the team at Applebee's ensures a comprehensive, enjoyable dining experience through attentiveness and care.
The role of Host/Hostess at Applebee's - Montgomery is vital as it serves as the first point of contact for customers, playing a key role in shaping the guests' overall dining impression. This position, available as either full-time or part-time, requires a confident, outgoing individual with a positive attitude and a meticulous eye for detail. The Host/Hostess is responsible for greeting guests in a friendly and professional manner, managing reservations both over the phone and in-person, and seating guests efficiently based on server availability. Beyond these tasks, the Host/Hostess ensures that guests feel welcomed from the moment they enter the establishment to when they leave.
Additionally, this role demands excellent communication skills to relay any guest concerns to management promptly and manage a busy environment with patience and grace. Being organized and proactive is crucial for preparing seating assignments and managing the waitlist effectively, particularly during peak dining hours. The position also involves maintaining the cleanliness and organization of the front area, handling closing and opening duties, and supporting fellow team members as needed to maintain smooth restaurant operations.
Working at Applebee's provides an opportunity for individuals to grow within a well-structured team environment where collaboration and customer satisfaction are top priorities. For those passionate about hospitality and guest service, the Host/Hostess position at Applebee's - Montgomery offers a dynamic and rewarding workplace with flexible employment options. This role is integral to maintaining Applebee's reputation for a welcoming atmosphere and outstanding customer experience, making it ideal for individuals seeking a role in the hospitality industry that values positivity, teamwork, and excellent service.
The role of Host/Hostess at Applebee's - Montgomery is vital as it serves as the first point of contact for customers, playing a key role in shaping the guests' overall dining impression. This position, available as either full-time or part-time, requires a confident, outgoing individual with a positive attitude and a meticulous eye for detail. The Host/Hostess is responsible for greeting guests in a friendly and professional manner, managing reservations both over the phone and in-person, and seating guests efficiently based on server availability. Beyond these tasks, the Host/Hostess ensures that guests feel welcomed from the moment they enter the establishment to when they leave.
Additionally, this role demands excellent communication skills to relay any guest concerns to management promptly and manage a busy environment with patience and grace. Being organized and proactive is crucial for preparing seating assignments and managing the waitlist effectively, particularly during peak dining hours. The position also involves maintaining the cleanliness and organization of the front area, handling closing and opening duties, and supporting fellow team members as needed to maintain smooth restaurant operations.
Working at Applebee's provides an opportunity for individuals to grow within a well-structured team environment where collaboration and customer satisfaction are top priorities. For those passionate about hospitality and guest service, the Host/Hostess position at Applebee's - Montgomery offers a dynamic and rewarding workplace with flexible employment options. This role is integral to maintaining Applebee's reputation for a welcoming atmosphere and outstanding customer experience, making it ideal for individuals seeking a role in the hospitality industry that values positivity, teamwork, and excellent service.
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Ability to greet guests warmly and professionally
- Strong communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Positive and patient attitude
- Flexibility to work full-time or part-time shifts
- Reliable and punctual
Job Qualifications
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and manage time efficiently
- Positive attitude and friendly demeanor
- Basic telephone etiquette
- Ability to work well in a team environment
- Attention to detail
Job Duties
- Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
- Escort the guests to their table
- Communicate guest concerns to the manager, as appropriate
- Manages competing demands with patience and grace
- Ensures the guests are acknowledged when leaving the establishment
- Answers the telephone within two rings and using proper telephone etiquette
- Accepts and organizes reservations, and prioritizes reservations to accommodate guests
- Manages the wait list
- Prepares seating assignments prior to service
- Helps fellow team members when appropriate
- Upholds the company's processes and procedures
- Organizes, stocks, and cleans the front area
- Completes any beginning or closing shift duties
Job Criteria
Experience
No experience required
Job Location
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